Krypton Web - Notice history

All systems operational

Operational

Cybersmart - Operational

Frogfoot - Operational

Octotel - Operational

Openserve - Operational

Thinkspeed - Operational

Vuma - Operational

weFNO - Operational

Operational

Cravenby/Husami Antenna - Operational

Epping Antenna - Operational

Hanover Park Antenna - Operational

Kensington/Maitland Antenna - Operational

Loevenstein Antenna - Operational

Rylands Antenna - Operational

Operational

VoIP - Operational

Notice history

Dec 2023

Wireless Connectivity Outage - Rylands, Hanover Park and surrounding areas
  • Resolved
    UTC
    Resolved

    A Fibre break has been identified and Internet traffic has rerouted over a backup link Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Update
    UTC
    Update

    We have identified the issue and services have been restored however users may experience degraded service as traffic has been re-routed. More updates to follow.

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for customers connecting to in the Rylands, Hanover Park and surrounding areas. We are presently investigating the matter.

Octotel Maintenance - Ruyterwacht Node
  • Planned
    December 12, 2023 at 1:00 AMUTC
    Planned
    December 12, 2023 at 1:00 AMUTC

    Octotel will be performing proactive hardware maintenance at their Ruyterwacht Node. Users in the Ruyterwacht area may experience intermittent or no connectivity during this time. Planned Start Date/Time: 03:00 on Tuesday 11/12/23 Planned End Date/Time: 05:00 on Tuesday 11/12/23 Maintenance Window: 2 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Fibre Connectivity Outage - Openserve FNO
  • Resolved
    UTC
    Resolved

    Openserve has managed to resolve the issue in the area. If you are still unable to connect then please reboot your router.

  • Investigating
    UTC
    Investigating

    Kryptonians. The Openserve Fibre service in the Plattekloof/Parow/Bellville areas is currently down. Openserve engineers are currently investigating the issue.

Octotel Maintenance - Strand and Vredehoek Nodes
  • Planned
    December 11, 2023 at 1:00 AMUTC
    Planned
    December 11, 2023 at 1:00 AMUTC

    Octotel will be performing proactive hardware maintenance at their Strand and Vredehoek Nodes. Users in the Strand and Vredehoek areas may experience intermittent or no connectivity during this time. Planned Start Date/Time: 03:00 on Monday 11/12/23 Planned End Date/Time: 05:00 on Monday 11/12/23 Maintenance Window: 2 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Octotel Maintenance - Kensington Node
  • Planned
    December 10, 2023 at 1:00 AMUTC
    Planned
    December 10, 2023 at 1:00 AMUTC

    Octotel will be performing proactive hardware maintenance at their Kensington Node. Users in the Kensington area may experience intermittent or no connectivity during this time. Planned Start Date/Time: 03:00 on Sunday 10/12/23 Planned End Date/Time: 05:00 on Sunday 10/12/23 Maintenance Window: 2 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Nov 2023

Octotel Maintenance - Athlone Node
  • Planned
    November 30, 2023 at 1:00 AMUTC
    Planned
    November 30, 2023 at 1:00 AMUTC

    Octotel will be performing proactive hardware maintenance at their Athlone Node. Users in the Athlone area may experience intermittent or no connectivity during this time. Planned Start Date/Time: 03:00 on Thursday 30/11/23 Planned End Date/Time: 05:00 on Thursday 30/11/23 Maintenance Window: 2 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Fibre Connectivity Outage - Octotel | Ruyterwacht Node
  • Resolved
    UTC
    Resolved

    Services for Ruyterwacht Node have been fully restored and are testing stable. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and ONT from power at the wall socket for 3 minutes

  • Update
    UTC
    Update

    Connectivity has been partially restored at present. Octotel technicians are still attending on site monitoring stability.

  • Update
    UTC
    Update

    Octotel Technicians are working on splicing the link currently. ETR ±2 hours

  • Update
    UTC
    Update

    Octotel technicians are at site preparing to begin work. No Expected Time for Resolution is available as yet.

  • Update
    UTC
    Update

    Octotel Technicians have identified a fibre break and are en-route to the site of the break. No ETR is available as yet.

  • Investigating
    UTC
    Investigating

    Kryptonians. The Octotel Fibre service on their Ruyterwacht Node is currently down. This affects all Customer's and ISPs on the Octotel Fibre network connecting to this Node Octotel engineers are currently investigating the issue. Areas affected include: Cravenby, Parow, Avonwood, Goodwood, Ruyterwacht, Charesville, Lavis, Heideveld and the Surrounding areas

Fibre Connectivity Outage - Openserve | Grassy Park Node
  • Resolved
    UTC
    Resolved

    Openserve has restored connectivity. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and ONT from power at the wall socket for 3 minutes

  • Investigating
    UTC
    Investigating

    The Openserve Fibre service on their Grassy Park Node is currently down. This affects all ISPs on the Openserve Fibre network connecting to this Node and its surrounding areas

Fibre Connectivity Outage Kuilsriver - Vumatel
  • Resolved
    UTC
    Resolved

    Vumatel have managed to resolve this issue in the area.

  • Update
    UTC
    Update

    Technicians have identified hardware failure at the node. No ETA as yet. More updates to follow.

  • Investigating
    UTC
    Investigating

    Kryptonians. The Vumatel Fibre service at their Kuilsriver Node is currently down. Vumatel engineers are currently investigating the issue.

Octotel Maintenance - Athlone Node
  • Planned
    November 23, 2023 at 2:00 AMUTC
    Planned
    November 23, 2023 at 2:00 AMUTC

    Octotel will be performing proactive hardware maintenance at their Athlone Node. Users in the Athlone area may experience intermittent or no connectivity during this time. Planned Start Date/Time: 04:00 on Thursday 23/11/23 Planned End Date/Time: 04:30 on Thursday 23/11/23 Maintenance Window: 30 minutes Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Oct 2023

Octotel Maintenance - Claremont, Kenilworth, Rondebosch and Wynberg Nodes
  • Planned
    October 26, 2023 at 2:00 AMUTC
    Planned
    October 26, 2023 at 2:00 AMUTC

    Octotel will be performing maintenance at their Claremont, Kenilworth, Rondebosch and Wynberg Nodes. Users in these areas may experience intermittent or no connectivity during this time. Planned Start Date/Time: 04:00 on Thursday 26/10/23 Planned End Date/Time: 06:00 on Thursday 26/10/23 Maintenance Window: 2 hours Expected Impact: Medium After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Octotel Maintenance - Athlone Node
  • Planned
    October 24, 2023 at 10:00 PMUTC
    Planned
    October 24, 2023 at 10:00 PMUTC

    Octotel will be performing maintenance at their Athlone Node. Users in the Athlone area may experience intermittent or no connectivity during this time. Planned Start Date/Time: 00:00 on Wednesday 25/10/23 Planned End Date/Time: 06:00 on Wednesday 25/10/23 Maintenance Window: 6 hours Expected Impact: Medium After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Wireless Connectivity Outage - Hanover Antenna
  • Resolved
    UTC
    Resolved

    A faulty component was replaced and connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service affecting some customers connecting to certain of our Hanover Park antenna. We are presently investigating the matter.

Octotel Maintenance - Strand Node
  • Planned
    October 17, 2023 at 1:00 AMUTC
    Planned
    October 17, 2023 at 1:00 AMUTC

    Octotel will be performing maintenance at their Strand Node. Users in the Strand area may experience intermittent or no connectivity during this time. Planned Start Date/Time: 04:00 on Tuesday 17/10/23 Planned End Date/Time: 05:00 on Tuesday 17/10/23 Maintenance Window: 1 hour Expected Impact: Medium After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Wireless Maintenance: Friday 13th October 2023 14h30 - 17h30
  • In progress
    October 13, 2023 at 2:36 PMUTC
    In progress
    October 13, 2023 at 2:36 PMUTC

    Maintenance has been completed

  • Planned
    October 13, 2023 at 12:30 PMUTC
    Planned
    October 13, 2023 at 12:30 PMUTC

    We will be performing planned maintenance on our hardware/servers this Friday 13th October 2023. The maintenance is to change over some equipment as part of our ongoing hardware maintenance schedules Maintenance Window: 3 hours Planned Start Time: Friday 13th October 2023 14h30 Planned End Time: Friday 13th October 2023 17h30 Expected Impact: Medium Affected Antenna: Epping & Loevenstein Antenna Customers connecting to these antenna will experience connectivity loss during the maintenance window. Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes

Oct 2023 to Dec 2023

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