Duration: 5 hours

Affected Components: Octotel

Apr 9, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 8, 22:00:00 GMT+0
Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 09/04/2026 00:00 AM SAST Planned End Date/Time: 09/04/2026 05:00 AM SAST Affected areas : Ferndale Industrial, Gatesville, Ottery Industrial, Penlyn, Rylands Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

Apr 8, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Affected Components: Rylands Antenna, Hanover Park Antenna

Mar 19, 02:49:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers in our Rylands and Hanover Park areas. We are presently investigating the matter..

Mar 19, 06:52:20 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Mar 19, 05:39:41 GMT+0
Investigating - A municipal power supply issue affecting the Rylands Area has been identified and the Municipality is currently working on the sub-station to resolve the issue.

Duration: 2 hours

Affected Components: Octotel

Mar 19, 01:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 19/03/2026 03:00 SAST Planned End Date/Time: 19/03/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

Duration: 6 hours

Affected Components: Cybersmart

Mar 16, 21:00:00 GMT+0
Identified - Cybersmart will be performing planned maintenance on their network at the Canterbury DC. This work is being undertaken in order to upgrade the network equipment to improve connectivity and stability on the network. Maintenance teams will be cleaning various nodes and auditing equipment Start Time: 16-03-2026 at 11:00 PM End Time: 17-03-2026 at 05:00 AM Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

Duration: 2 hours

Affected Components: Octotel

Mar 11, 01:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 11/03/2026 03:00 SAST Planned End Date/Time: 11/03/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

Affected Components: Kensington/Maitland Antenna, Rylands Antenna, Cravenby/Husami Antenna, Epping Antenna, Loevenstein Antenna, Hanover Park Antenna

Feb 19, 18:20:00 GMT+0
Investigating - We are aware of the problem with our Wireless Service due to an upstream Service Provider Fibre Network issue. We have notified them and are awaiting feedback presently..

Feb 19, 21:09:48 GMT+0
Resolved - Full connectivity has been restored and network is stable. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Feb 19, 20:54:31 GMT+0
Investigating - Connectivity has been mostly been restored, however the network is still unstable and connectivity may still be intermittent at this stage.

Feb 19, 19:40:49 GMT+0
Investigating - While some connectivity may have returned, the Upstream Service providers network is still unstable and connectivity may yet be intermittent until full connectivity is restored.

Feb 18, 14:55:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to over our Wireless service due to an upstream Service Provider issue. We have notified them and are awaiting feedback presently..

Feb 18, 16:33:38 GMT+0
Resolved - Our upstream fibre provider has resolved the issue on their Fibre Network and connectivity has been restored, Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Feb 18, 15:58:44 GMT+0
Investigating - A Fibre Network issue was identified on our Upstream Service Providers network They are working to resolve the matter currently.

Duration: 2 hours

Affected Components: Octotel

Feb 17, 01:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to these nodes. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 17/02/2026 03:00 SAST Planned End Date/Time: 17/02/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

Affected Components: Vuma

Feb 12, 07:45:00 GMT+0
Investigating - We are aware of the loss of connection affecting VUMA customers in the Monte Vista & Plattekloof Glen and surrounding areas affecting all ISPs, after a general network outage on the VUMA Fibre Network. VUMA Technicians have been notified of the issue.

Feb 12, 08:10:58 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.

Affected Components: Vuma

Feb 9, 14:56:00 GMT+0
Investigating - We are aware of the loss of connection affecting VUMA customers in the Monte Vista & Plattekloof Glen and surrounding areas affecting all ISPs, after a general network outage on the VUMA Fibre Network. We are awaiting feedback from VUMA Presently.

Feb 9, 16:05:26 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.

Affected Components: Thinkspeed

Feb 5, 11:00:00 GMT+0
Investigating - Kryptonians. The Thinkspeed Fibre service on their Newinbosch Node is currently down. Thisnkspeed engineers are currently working on the issue..

Feb 6, 06:46:04 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.

Duration: 2 hours

Affected Components: Octotel

Jan 29, 01:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 29/01/2026 03:00 SAST Planned End Date/Time: 29/01/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

Affected Components: Hanover Park Antenna

Jan 22, 21:33:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter..

Jan 23, 09:43:17 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Jan 23, 08:35:00 GMT+0
Investigating - The generator installation team are experiencing a power supply connection issue and we are in progress to resolve this We expect power to be restored with the next hour.

Jan 23, 07:34:43 GMT+0
Investigating - A generator is on site and we expected it to be connected and supplying power within the next the next hour.

Jan 23, 05:59:51 GMT+0
Investigating - A power issue to the tower site has been identified and the issue has been logged with upstream service providers. We are working on installing a backup power supply/generator during the course of the morning.

Jan 23, 05:28:33 GMT+0
Investigating - Technicians are en-route to site.

Affected Components: Kensington/Maitland Antenna

Jan 20, 14:24:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Kensington antenna. We are presently investigating the matter..

Jan 20, 21:18:50 GMT+0
Resolved - A replacement part was sourced from another Tower site and connectivity has been restored Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Jan 20, 19:23:49 GMT+0
Investigating - A replacement for the damaged equipment will be sourced tomorrow.

Jan 20, 15:36:38 GMT+0
Investigating - A power surge has damaged some equipment on site and we are en-route to obtain a replacement part.

Affected Components: Hanover Park Antenna

Dec 25, 12:48:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter..

Dec 25, 15:55:44 GMT+0
Resolved - Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Dec 25, 13:57:18 GMT+0
Investigating - A damaged power supply has been identified which we have now replaced with a temporary power unit, restoring about 70% of Customers connectivity. We are enroute to obtain a replacement power supply to resolve the issue.

Dec 25, 13:20:00 GMT+0
Investigating - A power related issue has been identified and we are dispatching a team to further investigate the issue at the antenna site.

Affected Components: Cravenby/Husami Antenna

Dec 9, 14:03:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna due to ongoing construction on the fibre cable route. We are presently investigating the matter..

Dec 9, 16:09:00 GMT+0
Investigating - We have diverted connectivity over a backup link until the Fibre is restored. Connectivity might be a bit slower during this time.

Dec 9, 19:24:18 GMT+0
Resolved - The Fibre break and full connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Affected Components: Kensington/Maitland Antenna, Epping Antenna

Dec 8, 19:23:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Loevenstein, Epping & Kensington antennas. We are presently investigating the matter..

Dec 8, 21:13:42 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Dec 8, 20:11:13 GMT+0
Investigating - A Fibre break has been detected and our Upstream Service Providers have been notified for repairs.

Affected Components: Octotel

Dec 5, 12:40:00 GMT+0
Investigating - Fibre Connectivity Outage - Octotel: Kensington, Blouberg & Melkbos affecting all ISPs Octotel engineers are currently investigating the issue..

Dec 6, 08:05:12 GMT+0
Resolved - Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.

Dec 5, 20:11:08 GMT+0
Investigating - We are observing most of our Krypton Web customers connectivity restored now, while only some services still remain down. Kindly note services services remain at risk while the Octotel technicians work on permanent repairs.

Dec 5, 20:01:41 GMT+0
Investigating - Connectivity starting to resume however it may be intermittent at present.

Dec 5, 19:33:00 GMT+0
Investigating - Floating teams are currently working on repairs onsite. Octotel technicians continue with restoration work to restore connectivity.

Dec 5, 17:57:20 GMT+0
Investigating - Octotel technicians have located the damaged fibre and their technicians have started the restoration, requiring new fibre to be floated.

Dec 5, 16:50:51 GMT+0
Investigating - Octotel technicians were unsuccessful in localising the fault. A team is currently en route to float a new cable..

Dec 5, 16:14:02 GMT+0
Investigating - Octotel technicians are experiencing difficulties with localising the fault however efforts are ongoing.

Dec 5, 15:09:00 GMT+0
Investigating - Octotel technicians are working to localise the fibre break.

Affected Components: Cravenby/Husami Antenna

Dec 4, 15:23:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna affecting customers in the Cravenby, Ravensmead, Elsies and surrounding areas We are currently investigating the issue.

Dec 5, 08:14:55 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Dec 5, 07:09:20 GMT+0
Investigating - An extensive break has been reported to the main fibre connection. Teams are in process of establishing a back-up connection.

Dec 5, 04:31:36 GMT+0
Investigating - Repair teams have been unable to repair the break overnight and will resume the repair work this morning.

Dec 4, 18:56:37 GMT+0
Investigating - Awaiting feedback from Upstream Service Provider on extent of damage.

Dec 4, 17:33:56 GMT+0
Investigating - Awaiting Service Provider Team to commence repair work.

Dec 4, 16:42:12 GMT+0
Investigating - A fibre break has been identified and logged with our upstream service provider.

Affected Components: Cravenby/Husami Antenna

Dec 1, 14:28:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna affecting customers in the Cravenby, Ravensmead, Elsies and surrounding areas We are investigating the cause thereof presently.

Dec 1, 23:11:44 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Dec 1, 19:47:10 GMT+0
Investigating - Multiple fibre point breaks have been reported and an assessment is underway before a repair can be initiated.

Dec 1, 19:06:44 GMT+0
Investigating - Awaiting feedback from Upstream Service Provider.

Dec 1, 17:23:55 GMT+0
Investigating - Awaiting Service Provider Team to commence repair work.

Dec 1, 16:37:13 GMT+0
Investigating - A fibre break has been identified and logged with our upstream service provider.

Duration: 7 hours

Affected Components: weFNO

Nov 8, 08:00:00 GMT+0
Identified - weFNO will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 08/11/2025 10:00 SAST Planned End Date/Time: 08/11/2025 17:00 SAST Window Duration: 7 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your weFNO ONT and router from power at the wall socket for 3 minutes.

Duration: 1 hour

Affected Components: Octotel

Nov 3, 21:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 03/11/2025 23:00 SAST Planned End Date/Time: 04/11/2025 00:00 SAST Window Duration: 1 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

Duration: 3 hours

Affected Components: Octotel

Sep 29, 22:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 30/09/2025 00:00 SAST Planned End Date/Time: 30/09/2025 03:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

Duration: 5 hours

Affected Components: Vuma

Sep 24, 22:00:00 GMT+0
Identified - VUMA will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 25/09/2025 00:00 SAST Planned End Date/Time: 25/09/2025 05:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your VUMA ONT and router from power at the wall socket for 3 minutes.

Duration: 3 hours

Affected Components: Octotel

Sep 24, 22:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 25/09/2025 00:00 SAST Planned End Date/Time: 25/09/2025 03:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

Duration: 1 hour

Affected Components: Vuma

Sep 16, 23:00:00 GMT+0
Identified - VUMA will be performing a planned upgrade maintenance on their network to improve infrastructure Customers can expect intermittent disconnects/loss of connectivity during the maintenance window Maintenance Window: 1 Hour Start: 17 Sep 2025 01:00am End: 17 Sep 2025 02:00am After the maintenance window, connectivity should resume as normal Should you not have connectivity after the maintenance window, please restart your equipment by unplugging both your router and the VUMA ONT from power at the wall socket for 3 minutes.

Duration: 5 hours

Affected Components: Octotel

Aug 5, 22:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the maintenance window. Planned Start Date/Time: 06/08/2025 00:00 SAST Planned End Date/Time: 06/08/2025 05:00 SAST Maintenance Window: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

Affected Components: Vuma

Aug 3, 06:28:00 GMT+0
Investigating - Kryptonians. The VUMA Fibre service on their Monte Vista & Plattekloof Glen Nodes are currently down affecting surrounding areas. VUMA engineers are currently investigating the issue..

Aug 3, 08:24:23 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.

Affected Components: Rylands Antenna, Hanover Park Antenna

Jul 24, 09:40:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved.

Jul 25, 20:33:50 GMT+0
Resolved - The fiber break has been restored and connectivity has been re-routed back on the main fiber line. All speeds should be back to normal. We apologize for the inconvenience.

Affected Components: Rylands Antenna, Hanover Park Antenna

Jul 22, 12:40:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. We are presently investigating the matter..

Jul 22, 21:20:24 GMT+0
Resolved - The Fibre line has been repaired and Connectivity and full speeds have been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Jul 22, 13:20:15 GMT+0
Investigating - A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved.

Duration: 2 hours

Affected Components: Octotel

Jul 15, 01:00:00 GMT+0
Identified - Octotel will be performing Planned Maintenance on their network node in Rondebosch that will affect customers in the all areas. Customers will experience periods of no connectivity during the duration of the maintenance window. Planned Start Date/Time: 15 July 2025 03:00 SAST Planned End date/Time: 15 July 2025 05:00 SAST Maintenance Window: 2 hours Expected Impact: High After the maintenance window you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Affected Components: Hanover Park Antenna

Jun 26, 10:46:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter..

Jun 26, 19:08:30 GMT+0
Resolved - Power and all connectivity has been restored Should you not yet have connectivity, please restart your equipment by unplugging both the router and white POE brick power plugs from the wall socket. Leave unplugged for 3 minutes then plug back into the wall socket and power up.

Jun 26, 18:53:00 GMT+0
Investigating - No further update from Council as yet. The matter will be escalated in the morning.

Jun 26, 15:37:44 GMT+0
Investigating - We are still awaiting resolution/feedback from Council on the matter. Once they resolve the power issue, then the connection will be restored.

Jun 26, 12:47:29 GMT+0
Investigating - A generator could not be installed due to no cover available to protect it from any possible rain. The power issue has been logged with Council for resolution. We await their feedback.

Jun 26, 12:03:46 GMT+0
Investigating - A power issue has been identified affecting the site. We are prepping to bring a generator to site.

Jun 26, 11:35:17 GMT+0
Investigating - Technicians on route to site.

Duration: 3 hours

Affected Components: Cravenby/Husami Antenna

Jun 26, 07:00:00 GMT+0
Identified - We will be performing scheduled maintenance to our equipment at our Cravenby/Husami antenna. Maintenance teams will be performing various checks to ensure that our antenna are running optimally Maintenance Window: Start: Thursday 26 June 2025 09:00am End: Thursday 26 June 2025 12:00pm Connectivity during this time may be intermittent due to periods of downtime Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

Duration: 8 hours

Affected Components: Frogfoot

Jun 19, 21:00:00 GMT+0
Identified - Frogfoot Maintenance teams will be performing configuration changes at the node Maintenance Window Start: 19 June 2025 23h00 End: 20 June 2025 07h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

Duration: 6 hours

Affected Components: Frogfoot

Jun 18, 21:00:00 GMT+0
Identified - Frogfoot Maintenance teams will be upgrading components on their Core Network/Infrastructure Maintenance Window Start: 18 June 2025 23h00 End: 19 June 2025 05h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

Duration: 4 hours

Affected Components: Thinkspeed

Jun 18, 06:00:00 GMT+0
Identified - Thinkspeed Maintenance teams will be upgrading/repairing Fibre connections/components in Newinbosch Maintenance Window Start: 18 June 2025 08h00 End: 18 June 2025 12h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

Duration: 6 hours

Affected Components: Frogfoot

Jun 17, 21:00:00 GMT+0
Identified - Frogfoot Maintenance teams will be upgrading components on their Core Network/Infrastructure Maintenance Window Start: 17 June 2025 23h00 End: 18 June 2025 05h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

Affected Components: Octotel

Jun 6, 05:40:00 GMT+0
Investigating - Octotel is experiencing a fibre break on their network affecting certain customers in the Athlone, Manenberg area. Octotel's engineers are assessing the damage.

Jun 6, 13:08:05 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and ONT from power at the wall socket for 3 minutes.

Jun 6, 09:11:43 GMT+0
Investigating - Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers..

Affected Components: Vuma

Jun 5, 21:15:00 GMT+0
Investigating - We are aware of an issue causing loss of connectivity affecting customers on the Vuma Fibre network in the Lansdowne, Crawford, Kenwyn, Rondebosch East and Surrounding areas. Please note that Vuma Is currently busy with an emergency change over. Customers will experience intermittent/no connectivity during this period. We apologize for the inconvenience..

Jun 6, 01:04:43 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Duration: 5 hours

Affected Components: Octotel

Jun 4, 22:00:00 GMT+0
Identified - Octotel Engineers will be performing scheduled hardware maintenance at the Blouberg Aggregation node. Start: 05/06/2025 00:00 End: 05/06/2025 05:00 Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

Duration: 5 hours

Affected Components: Octotel

Jun 2, 22:00:00 GMT+0
Identified - Octotel Engineers will be performing scheduled hardware maintenance at the Blouberg Aggregation node. Start: 03/06/2025 00:00 End: 03/06/2025 05:00 Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

Affected Components: Openserve

May 30, 16:35:00 GMT+0
Investigating - Kryptonians. We are picking up that the Openserve Fibre service in their Belhar Node is currently down.

May 31, 14:11:31 GMT+0
Resolved - Connectivity has been restored by Openserve. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Duration: 8 hours

Affected Components: Frogfoot

May 20, 21:00:00 GMT+0
Identified - Frogfoot Maintenance teams will be upgrading their OLT firmware Maintenance Window Start: 20 May 2025 23h00 End: 21 May 2025 07h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

Affected Components: Hanover Park Antenna

May 14, 18:39:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna causing a loss of internet connectiviyt. We are presently investigating the matter..

May 14, 20:57:34 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

May 14, 20:11:05 GMT+0
Investigating - A power supply issue has been identified. A Road Team will assess/replace the affected components in the morning.

May 14, 19:22:37 GMT+0
Investigating - A power related issue is suspected. We are further investigating the issue.

Affected Components: weFNO

May 6, 11:40:00 GMT+0
Investigating - Kryptonians. The WeFNO Kraaifontein Node is currently down. WeFNO engineers are currently investigating the issue..

May 7, 06:04:03 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Duration: 5 hours

Affected Components: Octotel

Apr 29, 22:00:00 GMT+0
Identified - Octotel will be performing scheduled maintenance at its Blouberg Node. During this time, users in the Parklands and Milnerton Rural areas may experience intermittent or no connectivity. Planned Start Date/Time: 00:00 on Wednesday 30/04/25 Planned End Date/Time: 05:00 on Wednesday 30/04/25 Maintenance Window: 5 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging it from the power at the wall socket for 3 minutes..

Duration: 2 hours

Affected Components: Octotel

Apr 15, 01:00:00 GMT+0
Identified - Octotel will be performing scheduled maintenance at their Core Network Nodes. During this time, users in all areas of the Western Cape may experience intermittent or no connectivity. Planned Start Date/Time: 03:00 on Tuesday 15/04/25 Planned End Date/Time: 05:00 on Tuesday 15/04/25 Maintenance Window: 2 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging it from the power at the wall socket for 3 minutes..

Duration: 1 hour

Affected Components: Octotel

Apr 11, 03:00:00 GMT+0
Identified - Octotel will be performing scheduled maintenance at its Rondebosch, Cape Gate, Blouberg, Melkbos and Sea Point Nodes. During this time, users in these areas may experience intermittent or no connectivity. Planned Start Date/Time: 05:00 on Friday 11/04/25 Planned End Date/Time: 06:00 on Friday 11/04/25 Maintenance Window: 1 hour Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging it from the power at the wall socket for 3 minutes..

Affected Components: Hanover Park Antenna

Apr 8, 07:30:00 GMT+0
Investigating - Kryptonians. We are experiencing an issue affecting users in the Hanover Park area who may experience intermittent connectivity. Our engineers are currently investigating the issue..

Apr 8, 14:11:48 GMT+0
Resolved - Our engineers have managed to resolve the issue in the area..

Affected Components: Octotel

Apr 8, 05:33:00 GMT+0
Investigating - Kryptonians. Octotel have reported an issue affecting users in the Ruyterwacht area who may experience intermittent connectivity. Octotel engineers are currently investigating the issue..

Apr 8, 06:17:20 GMT+0
Resolved - Octotel has confirmed that the issue in the area has been resolved..