Krypton Web - Fibre Connectivity Outage - Octotel | Ruyterwacht Node – Incident details

All systems operational

Fibre Connectivity Outage - Octotel | Ruyterwacht Node

Resolved
Partial outage
Started almost 3 years agoLasted about 6 hours

Affected

Fibre Services

Partial outage from 1:31 PM to 7:10 PM

Octotel

Partial outage from 1:31 PM to 7:10 PM

Updates
  • Resolved
    UTC
    Resolved

    Services for Ruyterwacht Node have been fully restored and are testing stable. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and ONT from power at the wall socket for 3 minutes

  • Update
    UTC
    Update

    Connectivity has been partially restored at present. Octotel technicians are still attending on site monitoring stability.

  • Update
    UTC
    Update

    Octotel Technicians are working on splicing the link currently. ETR ±2 hours

  • Update
    UTC
    Update

    Octotel technicians are at site preparing to begin work. No Expected Time for Resolution is available as yet.

  • Update
    UTC
    Update

    Octotel Technicians have identified a fibre break and are en-route to the site of the break. No ETR is available as yet.

  • Investigating
    UTC
    Investigating

    Kryptonians. The Octotel Fibre service on their Ruyterwacht Node is currently down. This affects all Customer's and ISPs on the Octotel Fibre network connecting to this Node Octotel engineers are currently investigating the issue. Areas affected include: Cravenby, Parow, Avonwood, Goodwood, Ruyterwacht, Charesville, Lavis, Heideveld and the Surrounding areas