Krypton Web Status - Incident history https://krypton-web.instatus.com Krypton Web Wed, 8 Apr 2026 22:00:00 +0000 Octotel Scheduled Maintenance - AREA Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Apr 9, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 8, 22:00:00 GMT+0 - Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 09/04/2026 00:00 AM SAST Planned End Date/Time: 09/04/2026 05:00 AM SAST Affected areas : Ferndale Industrial, Gatesville, Ottery Industrial, Penlyn, Rylands Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Apr 8, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 09/04/2026 00:00 AM SAST Planned End Date/Time: 09/04/2026 05:00 AM SAST Affected areas : Ferndale Industrial, Gatesville, Ottery Industrial, Penlyn, Rylands Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 8 Apr 2026 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmnhj967b024ttudv890pv2ym https://krypton-web.instatus.com/maintenance/cmnhj967b024ttudv890pv2ym Wireless Connectivity Outage - Rylands/Hanover Park Node Type: Incident Affected Components: Rylands Antenna, Hanover Park Antenna Mar 19, 02:49:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers in our Rylands and Hanover Park areas. We are presently investigating the matter. Mar 19, 06:52:20 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Mar 19, 05:39:41 GMT+0 - Investigating - A municipal power supply issue affecting the Rylands Area has been identified and the Municipality is currently working on the sub-station to resolve the issue Type: Incident

Affected Components: ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>02:49:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers in our Rylands and Hanover Park areas. We are presently investigating the matter..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>06:52:20</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>05:39:41</var> GMT+0</small><br><strong>Investigating</strong> - A municipal power supply issue affecting the Rylands Area has been identified and the Municipality is currently working on the sub-station to resolve the issue.</p> ]]> Thu, 19 Mar 2026 02:49:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01vjz9pl6x9z7hku https://krypton-web.instatus.com/incident/cmn3t9asp01vjz9pl6x9z7hku Octotel Scheduled Maintenance - Rondebosch Node Type: Maintenance Duration: 2 hours Affected Components: Octotel Mar 19, 01:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 19/03/2026 03:00 SAST Planned End Date/Time: 19/03/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 19/03/2026 03:00 SAST Planned End Date/Time: 19/03/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.</p> ]]> Thu, 19 Mar 2026 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02imz9pl2tivau2c https://krypton-web.instatus.com/maintenance/cmn3t9ays02imz9pl2tivau2c Cybersmart Scheduled Maintenance Type: Maintenance Duration: 6 hours Affected Components: Cybersmart Mar 16, 21:00:00 GMT+0 - Identified - Cybersmart will be performing planned maintenance on their network at the Canterbury DC. This work is being undertaken in order to upgrade the network equipment to improve connectivity and stability on the network. Maintenance teams will be cleaning various nodes and auditing equipment Start Time: 16-03-2026 at 11:00 PM End Time: 17-03-2026 at 05:00 AM Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Cybersmart will be performing planned maintenance on their network at the Canterbury DC. This work is being undertaken in order to upgrade the network equipment to improve connectivity and stability on the network. Maintenance teams will be cleaning various nodes and auditing equipment Start Time: 16-03-2026 at 11:00 PM End Time: 17-03-2026 at 05:00 AM Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.</p> ]]> Mon, 16 Mar 2026 21:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02ioz9pl5ctxe76g https://krypton-web.instatus.com/maintenance/cmn3t9ays02ioz9pl5ctxe76g Octotel Scheduled Maintenance - Blouberg Node Type: Maintenance Duration: 2 hours Affected Components: Octotel Mar 11, 01:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 11/03/2026 03:00 SAST Planned End Date/Time: 11/03/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 11/03/2026 03:00 SAST Planned End Date/Time: 11/03/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.</p> ]]> Wed, 11 Mar 2026 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02ikz9plbl3dhu08 https://krypton-web.instatus.com/maintenance/cmn3t9ays02ikz9plbl3dhu08 Wireless Connectivity Outage Type: Incident Affected Components: Kensington/Maitland Antenna, Rylands Antenna, Cravenby/Husami Antenna, Epping Antenna, Loevenstein Antenna, Hanover Park Antenna Feb 19, 18:20:00 GMT+0 - Investigating - We are aware of the problem with our Wireless Service due to an upstream Service Provider Fibre Network issue. We have notified them and are awaiting feedback presently. Feb 19, 21:09:48 GMT+0 - Resolved - Full connectivity has been restored and network is stable. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Feb 19, 20:54:31 GMT+0 - Investigating - Connectivity has been mostly been restored, however the network is still unstable and connectivity may still be intermittent at this stage Feb 19, 19:40:49 GMT+0 - Investigating - While some connectivity may have returned, the Upstream Service providers network is still unstable and connectivity may yet be intermittent until full connectivity is restored Type: Incident

Affected Components: , , , , ,

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>18:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of the problem with our Wireless Service due to an upstream Service Provider Fibre Network issue. We have notified them and are awaiting feedback presently..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>21:09:48</var> GMT+0</small><br><strong>Resolved</strong> - Full connectivity has been restored and network is stable. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>20:54:31</var> GMT+0</small><br><strong>Investigating</strong> - Connectivity has been mostly been restored, however the network is still unstable and connectivity may still be intermittent at this stage.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>19:40:49</var> GMT+0</small><br><strong>Investigating</strong> - While some connectivity may have returned, the Upstream Service providers network is still unstable and connectivity may yet be intermittent until full connectivity is restored.</p> ]]> Thu, 19 Feb 2026 18:20:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01vez9pl0tcme5io https://krypton-web.instatus.com/incident/cmn3t9asp01vez9pl0tcme5io Wireless Connectivity Outage Type: Incident Feb 18, 14:55:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to over our Wireless service due to an upstream Service Provider issue. We have notified them and are awaiting feedback presently. Feb 18, 16:33:38 GMT+0 - Resolved - Our upstream fibre provider has resolved the issue on their Fibre Network and connectivity has been restored, Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Feb 18, 15:58:44 GMT+0 - Investigating - A Fibre Network issue was identified on our Upstream Service Providers network They are working to resolve the matter currently Type: Incident

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>14:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers connecting to over our Wireless service due to an upstream Service Provider issue. We have notified them and are awaiting feedback presently..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>16:33:38</var> GMT+0</small><br><strong>Resolved</strong> - Our upstream fibre provider has resolved the issue on their Fibre Network and connectivity has been restored, Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>15:58:44</var> GMT+0</small><br><strong>Investigating</strong> - A Fibre Network issue was identified on our Upstream Service Providers network They are working to resolve the matter currently.</p> ]]> Wed, 18 Feb 2026 14:55:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01vaz9pl2o6uabwl https://krypton-web.instatus.com/incident/cmn3t9asp01vaz9pl2o6uabwl Octotel Scheduled Maintenance - Kensington, Blouberg, Melkbos Nodes Type: Maintenance Duration: 2 hours Affected Components: Octotel Feb 17, 01:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to these nodes. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 17/02/2026 03:00 SAST Planned End Date/Time: 17/02/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to these nodes. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 17/02/2026 03:00 SAST Planned End Date/Time: 17/02/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.</p> ]]> Tue, 17 Feb 2026 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02iiz9pl45zt9ng2 https://krypton-web.instatus.com/maintenance/cmn3t9ays02iiz9pl45zt9ng2 Fibre Connectivity Outage - VUMA Monte Vista & Plattekloof Glen Type: Incident Affected Components: Vuma Feb 12, 07:45:00 GMT+0 - Investigating - We are aware of the loss of connection affecting VUMA customers in the Monte Vista & Plattekloof Glen and surrounding areas affecting all ISPs, after a general network outage on the VUMA Fibre Network. VUMA Technicians have been notified of the issue Feb 12, 08:10:58 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>07:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of the loss of connection affecting VUMA customers in the Monte Vista & Plattekloof Glen and surrounding areas affecting all ISPs, after a general network outage on the VUMA Fibre Network. VUMA Technicians have been notified of the issue.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>08:10:58</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.</p> ]]> Thu, 12 Feb 2026 07:45:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01v7z9plggzmbpuw https://krypton-web.instatus.com/incident/cmn3t9asp01v7z9plggzmbpuw Fibre Connectivity Outage - VUMA Monte Vista & Plattekloof Glen Type: Incident Affected Components: Vuma Feb 9, 14:56:00 GMT+0 - Investigating - We are aware of the loss of connection affecting VUMA customers in the Monte Vista & Plattekloof Glen and surrounding areas affecting all ISPs, after a general network outage on the VUMA Fibre Network. We are awaiting feedback from VUMA Presently Feb 9, 16:05:26 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:56:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of the loss of connection affecting VUMA customers in the Monte Vista & Plattekloof Glen and surrounding areas affecting all ISPs, after a general network outage on the VUMA Fibre Network. We are awaiting feedback from VUMA Presently.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:05:26</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.</p> ]]> Mon, 9 Feb 2026 14:56:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01v4z9pl4wt4e89o https://krypton-web.instatus.com/incident/cmn3t9asp01v4z9pl4wt4e89o Fibre Connectivity Outage - Thinkspeed Newinbosch Type: Incident Affected Components: Thinkspeed Feb 5, 11:00:00 GMT+0 - Investigating - Kryptonians. The Thinkspeed Fibre service on their Newinbosch Node is currently down. Thisnkspeed engineers are currently working on the issue. Feb 6, 06:46:04 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Kryptonians. The Thinkspeed Fibre service on their Newinbosch Node is currently down. Thisnkspeed engineers are currently working on the issue..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>06:46:04</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.</p> ]]> Thu, 5 Feb 2026 11:00:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01v1z9plgu0c1xs7 https://krypton-web.instatus.com/incident/cmn3t9asp01v1z9plgu0c1xs7 Octotel Scheduled Maintenance - Blouberg and Kensington Nodes Type: Maintenance Duration: 2 hours Affected Components: Octotel Jan 29, 01:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 29/01/2026 03:00 SAST Planned End Date/Time: 29/01/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 29/01/2026 03:00 SAST Planned End Date/Time: 29/01/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.</p> ]]> Thu, 29 Jan 2026 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02igz9plg3rf0e63 https://krypton-web.instatus.com/maintenance/cmn3t9ays02igz9plg3rf0e63 Wireless Connectivity Outage - Hanover Park Antenna Type: Incident Affected Components: Hanover Park Antenna Jan 22, 21:33:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter. Jan 23, 09:43:17 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Jan 23, 08:35:00 GMT+0 - Investigating - The generator installation team are experiencing a power supply connection issue and we are in progress to resolve this We expect power to be restored with the next hour Jan 23, 07:34:43 GMT+0 - Investigating - A generator is on site and we expected it to be connected and supplying power within the next the next hour Jan 23, 05:59:51 GMT+0 - Investigating - A power issue to the tower site has been identified and the issue has been logged with upstream service providers. We are working on installing a backup power supply/generator during the course of the morning Jan 23, 05:28:33 GMT+0 - Investigating - Technicians are en-route to site Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>21:33:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>09:43:17</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>08:35:00</var> GMT+0</small><br><strong>Investigating</strong> - The generator installation team are experiencing a power supply connection issue and we are in progress to resolve this We expect power to be restored with the next hour.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>07:34:43</var> GMT+0</small><br><strong>Investigating</strong> - A generator is on site and we expected it to be connected and supplying power within the next the next hour.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>05:59:51</var> GMT+0</small><br><strong>Investigating</strong> - A power issue to the tower site has been identified and the issue has been logged with upstream service providers. We are working on installing a backup power supply/generator during the course of the morning.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>05:28:33</var> GMT+0</small><br><strong>Investigating</strong> - Technicians are en-route to site.</p> ]]> Thu, 22 Jan 2026 21:33:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01uuz9pl13macsoy https://krypton-web.instatus.com/incident/cmn3t9asp01uuz9pl13macsoy Wireless Connectivity Outage - Kensington Antenna Type: Incident Affected Components: Kensington/Maitland Antenna Jan 20, 14:24:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Kensington antenna. We are presently investigating the matter. Jan 20, 21:18:50 GMT+0 - Resolved - A replacement part was sourced from another Tower site and connectivity has been restored Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Jan 20, 19:23:49 GMT+0 - Investigating - A replacement for the damaged equipment will be sourced tomorrow Jan 20, 15:36:38 GMT+0 - Investigating - A power surge has damaged some equipment on site and we are en-route to obtain a replacement part Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>14:24:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers connecting to our Kensington antenna. We are presently investigating the matter..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>21:18:50</var> GMT+0</small><br><strong>Resolved</strong> - A replacement part was sourced from another Tower site and connectivity has been restored Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>19:23:49</var> GMT+0</small><br><strong>Investigating</strong> - A replacement for the damaged equipment will be sourced tomorrow.</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>15:36:38</var> GMT+0</small><br><strong>Investigating</strong> - A power surge has damaged some equipment on site and we are en-route to obtain a replacement part.</p> ]]> Tue, 20 Jan 2026 14:24:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01upz9pl40v6gkzo https://krypton-web.instatus.com/incident/cmn3t9asp01upz9pl40v6gkzo Wireless Connectivity Outage - Hanover Park Antenna Type: Incident Affected Components: Hanover Park Antenna Dec 25, 12:48:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter. Dec 25, 15:55:44 GMT+0 - Resolved - Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Dec 25, 13:57:18 GMT+0 - Investigating - A damaged power supply has been identified which we have now replaced with a temporary power unit, restoring about 70% of Customers connectivity. We are enroute to obtain a replacement power supply to resolve the issue Dec 25, 13:20:00 GMT+0 - Investigating - A power related issue has been identified and we are dispatching a team to further investigate the issue at the antenna site Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>12:48:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter..</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>15:55:44</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>13:57:18</var> GMT+0</small><br><strong>Investigating</strong> - A damaged power supply has been identified which we have now replaced with a temporary power unit, restoring about 70% of Customers connectivity. We are enroute to obtain a replacement power supply to resolve the issue.</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>13:20:00</var> GMT+0</small><br><strong>Investigating</strong> - A power related issue has been identified and we are dispatching a team to further investigate the issue at the antenna site.</p> ]]> Thu, 25 Dec 2025 12:48:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01ukz9plhpdec38k https://krypton-web.instatus.com/incident/cmn3t9asp01ukz9plhpdec38k Wireless Connectivity Outage - Husami Antenna Type: Incident Affected Components: Cravenby/Husami Antenna Dec 9, 14:03:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna due to ongoing construction on the fibre cable route. We are presently investigating the matter. Dec 9, 16:09:00 GMT+0 - Investigating - We have diverted connectivity over a backup link until the Fibre is restored. Connectivity might be a bit slower during this time Dec 9, 19:24:18 GMT+0 - Resolved - The Fibre break and full connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>14:03:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna due to ongoing construction on the fibre cable route. We are presently investigating the matter..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>16:09:00</var> GMT+0</small><br><strong>Investigating</strong> - We have diverted connectivity over a backup link until the Fibre is restored. Connectivity might be a bit slower during this time.</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>19:24:18</var> GMT+0</small><br><strong>Resolved</strong> - The Fibre break and full connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> ]]> Tue, 9 Dec 2025 14:03:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01ugz9pl3mcp1ukq https://krypton-web.instatus.com/incident/cmn3t9asp01ugz9pl3mcp1ukq Wireless Connectivity Outage - Loevenstein, Epping & Kensington Antennas Type: Incident Affected Components: Kensington/Maitland Antenna, Epping Antenna Dec 8, 19:23:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Loevenstein, Epping & Kensington antennas. We are presently investigating the matter. Dec 8, 21:13:42 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Dec 8, 20:11:13 GMT+0 - Investigating - A Fibre break has been detected and our Upstream Service Providers have been notified for repairs Type: Incident

Affected Components: ,

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>19:23:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers connecting to our Loevenstein, Epping & Kensington antennas. We are presently investigating the matter..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>21:13:42</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>20:11:13</var> GMT+0</small><br><strong>Investigating</strong> - A Fibre break has been detected and our Upstream Service Providers have been notified for repairs.</p> ]]> Mon, 8 Dec 2025 19:23:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01ucz9plgiosb5j3 https://krypton-web.instatus.com/incident/cmn3t9asp01ucz9plgiosb5j3 Fibre Connectivity Outage - Octotel: Kensington, Blouberg & Melkbos Type: Incident Affected Components: Octotel Dec 5, 12:40:00 GMT+0 - Investigating - Fibre Connectivity Outage - Octotel: Kensington, Blouberg & Melkbos affecting all ISPs Octotel engineers are currently investigating the issue. Dec 6, 08:05:12 GMT+0 - Resolved - Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes Dec 5, 20:11:08 GMT+0 - Investigating - We are observing most of our Krypton Web customers connectivity restored now, while only some services still remain down. Kindly note services services remain at risk while the Octotel technicians work on permanent repairs Dec 5, 20:01:41 GMT+0 - Investigating - Connectivity starting to resume however it may be intermittent at present Dec 5, 19:33:00 GMT+0 - Investigating - Floating teams are currently working on repairs onsite. Octotel technicians continue with restoration work to restore connectivity Dec 5, 17:57:20 GMT+0 - Investigating - Octotel technicians have located the damaged fibre and their technicians have started the restoration, requiring new fibre to be floated Dec 5, 16:50:51 GMT+0 - Investigating - Octotel technicians were unsuccessful in localising the fault. A team is currently en route to float a new cable. Dec 5, 16:14:02 GMT+0 - Investigating - Octotel technicians are experiencing difficulties with localising the fault however efforts are ongoing Dec 5, 15:09:00 GMT+0 - Investigating - Octotel technicians are working to localise the fibre break Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:40:00</var> GMT+0</small><br><strong>Investigating</strong> - Fibre Connectivity Outage - Octotel: Kensington, Blouberg & Melkbos affecting all ISPs Octotel engineers are currently investigating the issue..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>08:05:12</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:11:08</var> GMT+0</small><br><strong>Investigating</strong> - We are observing most of our Krypton Web customers connectivity restored now, while only some services still remain down. Kindly note services services remain at risk while the Octotel technicians work on permanent repairs.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:01:41</var> GMT+0</small><br><strong>Investigating</strong> - Connectivity starting to resume however it may be intermittent at present.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>19:33:00</var> GMT+0</small><br><strong>Investigating</strong> - Floating teams are currently working on repairs onsite. Octotel technicians continue with restoration work to restore connectivity.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:57:20</var> GMT+0</small><br><strong>Investigating</strong> - Octotel technicians have located the damaged fibre and their technicians have started the restoration, requiring new fibre to be floated.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:50:51</var> GMT+0</small><br><strong>Investigating</strong> - Octotel technicians were unsuccessful in localising the fault. A team is currently en route to float a new cable..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:14:02</var> GMT+0</small><br><strong>Investigating</strong> - Octotel technicians are experiencing difficulties with localising the fault however efforts are ongoing.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:09:00</var> GMT+0</small><br><strong>Investigating</strong> - Octotel technicians are working to localise the fibre break.</p> ]]> Fri, 5 Dec 2025 12:40:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01u2z9plelws1qa7 https://krypton-web.instatus.com/incident/cmn3t9asp01u2z9plelws1qa7 Wireless Connectivity Outage - Husami Antenna Type: Incident Affected Components: Cravenby/Husami Antenna Dec 4, 15:23:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna affecting customers in the Cravenby, Ravensmead, Elsies and surrounding areas We are currently investigating the issue Dec 5, 08:14:55 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Dec 5, 07:09:20 GMT+0 - Investigating - An extensive break has been reported to the main fibre connection. Teams are in process of establishing a back-up connection Dec 5, 04:31:36 GMT+0 - Investigating - Repair teams have been unable to repair the break overnight and will resume the repair work this morning Dec 4, 18:56:37 GMT+0 - Investigating - Awaiting feedback from Upstream Service Provider on extent of damage Dec 4, 17:33:56 GMT+0 - Investigating - Awaiting Service Provider Team to commence repair work Dec 4, 16:42:12 GMT+0 - Investigating - A fibre break has been identified and logged with our upstream service provider Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:23:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna affecting customers in the Cravenby, Ravensmead, Elsies and surrounding areas We are currently investigating the issue.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:14:55</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>07:09:20</var> GMT+0</small><br><strong>Investigating</strong> - An extensive break has been reported to the main fibre connection. Teams are in process of establishing a back-up connection.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>04:31:36</var> GMT+0</small><br><strong>Investigating</strong> - Repair teams have been unable to repair the break overnight and will resume the repair work this morning.</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>18:56:37</var> GMT+0</small><br><strong>Investigating</strong> - Awaiting feedback from Upstream Service Provider on extent of damage.</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:33:56</var> GMT+0</small><br><strong>Investigating</strong> - Awaiting Service Provider Team to commence repair work.</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:42:12</var> GMT+0</small><br><strong>Investigating</strong> - A fibre break has been identified and logged with our upstream service provider.</p> ]]> Thu, 4 Dec 2025 15:23:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01tuz9plctg189jk https://krypton-web.instatus.com/incident/cmn3t9asp01tuz9plctg189jk Wireless Connectivity Outage - Husami Antenna Type: Incident Affected Components: Cravenby/Husami Antenna Dec 1, 14:28:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna affecting customers in the Cravenby, Ravensmead, Elsies and surrounding areas We are investigating the cause thereof presently Dec 1, 23:11:44 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Dec 1, 19:47:10 GMT+0 - Investigating - Multiple fibre point breaks have been reported and an assessment is underway before a repair can be initiated Dec 1, 19:06:44 GMT+0 - Investigating - Awaiting feedback from Upstream Service Provider Dec 1, 17:23:55 GMT+0 - Investigating - Awaiting Service Provider Team to commence repair work Dec 1, 16:37:13 GMT+0 - Investigating - A fibre break has been identified and logged with our upstream service provider Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>14:28:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna affecting customers in the Cravenby, Ravensmead, Elsies and surrounding areas We are investigating the cause thereof presently.</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>23:11:44</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>19:47:10</var> GMT+0</small><br><strong>Investigating</strong> - Multiple fibre point breaks have been reported and an assessment is underway before a repair can be initiated.</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>19:06:44</var> GMT+0</small><br><strong>Investigating</strong> - Awaiting feedback from Upstream Service Provider.</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:23:55</var> GMT+0</small><br><strong>Investigating</strong> - Awaiting Service Provider Team to commence repair work.</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>16:37:13</var> GMT+0</small><br><strong>Investigating</strong> - A fibre break has been identified and logged with our upstream service provider.</p> ]]> Mon, 1 Dec 2025 14:28:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01tnz9plgju95ldr https://krypton-web.instatus.com/incident/cmn3t9asp01tnz9plgju95ldr weFNO Scheduled Maintenance - Belgard Node Type: Maintenance Duration: 7 hours Affected Components: weFNO Nov 8, 08:00:00 GMT+0 - Identified - weFNO will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 08/11/2025 10:00 SAST Planned End Date/Time: 08/11/2025 17:00 SAST Window Duration: 7 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your weFNO ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - weFNO will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 08/11/2025 10:00 SAST Planned End Date/Time: 08/11/2025 17:00 SAST Window Duration: 7 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your weFNO ONT and router from power at the wall socket for 3 minutes.</p> ]]> Sat, 8 Nov 2025 08:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02iez9pl1h2s04qz https://krypton-web.instatus.com/maintenance/cmn3t9ays02iez9pl1h2s04qz Octotel Scheduled Maintenance - Blouberg, Melkbos Nodes Type: Maintenance Duration: 1 hour Affected Components: Octotel Nov 3, 21:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 03/11/2025 23:00 SAST Planned End Date/Time: 04/11/2025 00:00 SAST Window Duration: 1 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 03/11/2025 23:00 SAST Planned End Date/Time: 04/11/2025 00:00 SAST Window Duration: 1 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.</p> ]]> Mon, 3 Nov 2025 21:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02icz9plakbgf6v9 https://krypton-web.instatus.com/maintenance/cmn3t9ays02icz9plakbgf6v9 Octotel Scheduled Maintenance - Ruyterwacht Node Type: Maintenance Duration: 3 hours Affected Components: Octotel Sep 29, 22:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 30/09/2025 00:00 SAST Planned End Date/Time: 30/09/2025 03:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 30/09/2025 00:00 SAST Planned End Date/Time: 30/09/2025 03:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.</p> ]]> Mon, 29 Sep 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i8z9plg416gd9l https://krypton-web.instatus.com/maintenance/cmn3t9ays02i8z9plg416gd9l VUMA Scheduled Maintenance - Bothasig Node Type: Maintenance Duration: 5 hours Affected Components: Vuma Sep 24, 22:00:00 GMT+0 - Identified - VUMA will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 25/09/2025 00:00 SAST Planned End Date/Time: 25/09/2025 05:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your VUMA ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - VUMA will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 25/09/2025 00:00 SAST Planned End Date/Time: 25/09/2025 05:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your VUMA ONT and router from power at the wall socket for 3 minutes.</p> ]]> Wed, 24 Sep 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i6z9pl0eccgwnx https://krypton-web.instatus.com/maintenance/cmn3t9ays02i6z9pl0eccgwnx Octotel Scheduled Maintenance - Strand Node Type: Maintenance Duration: 3 hours Affected Components: Octotel Sep 24, 22:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 25/09/2025 00:00 SAST Planned End Date/Time: 25/09/2025 03:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 25/09/2025 00:00 SAST Planned End Date/Time: 25/09/2025 03:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.</p> ]]> Wed, 24 Sep 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02iaz9pl3gel8a9j https://krypton-web.instatus.com/maintenance/cmn3t9ays02iaz9pl3gel8a9j VUMA planned maintenance - Infrastructure upgrade Type: Maintenance Duration: 1 hour Affected Components: Vuma Sep 16, 23:00:00 GMT+0 - Identified - VUMA will be performing a planned upgrade maintenance on their network to improve infrastructure Customers can expect intermittent disconnects/loss of connectivity during the maintenance window Maintenance Window: 1 Hour Start: 17 Sep 2025 01:00am End: 17 Sep 2025 02:00am After the maintenance window, connectivity should resume as normal Should you not have connectivity after the maintenance window, please restart your equipment by unplugging both your router and the VUMA ONT from power at the wall socket for 3 minutes Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - VUMA will be performing a planned upgrade maintenance on their network to improve infrastructure Customers can expect intermittent disconnects/loss of connectivity during the maintenance window Maintenance Window: 1 Hour Start: 17 Sep 2025 01:00am End: 17 Sep 2025 02:00am After the maintenance window, connectivity should resume as normal Should you not have connectivity after the maintenance window, please restart your equipment by unplugging both your router and the VUMA ONT from power at the wall socket for 3 minutes.</p> ]]> Tue, 16 Sep 2025 23:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i4z9plhyeb2u4e https://krypton-web.instatus.com/maintenance/cmn3t9ays02i4z9plhyeb2u4e Octotel Scheduled Maintenance - East CBD, Bree Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Aug 5, 22:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the maintenance window. Planned Start Date/Time: 06/08/2025 00:00 SAST Planned End Date/Time: 06/08/2025 05:00 SAST Maintenance Window: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the maintenance window. Planned Start Date/Time: 06/08/2025 00:00 SAST Planned End Date/Time: 06/08/2025 05:00 SAST Maintenance Window: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.</p> ]]> Tue, 5 Aug 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i2z9pl2v9tha38 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i2z9pl2v9tha38 Fibre Connectivity Outage - VUMA - Monte Vista & Plattekloof Glen Type: Incident Affected Components: Vuma Aug 3, 06:28:00 GMT+0 - Investigating - Kryptonians. The VUMA Fibre service on their Monte Vista & Plattekloof Glen Nodes are currently down affecting surrounding areas. VUMA engineers are currently investigating the issue. Aug 3, 08:24:23 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>06:28:00</var> GMT+0</small><br><strong>Investigating</strong> - Kryptonians. The VUMA Fibre service on their Monte Vista & Plattekloof Glen Nodes are currently down affecting surrounding areas. VUMA engineers are currently investigating the issue..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>08:24:23</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.</p> ]]> Sun, 3 Aug 2025 06:28:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01tkz9pl72lqdh8f https://krypton-web.instatus.com/incident/cmn3t9asp01tkz9pl72lqdh8f Wireless Connectivity - Hanover Park, Rylands and surrounds Type: Incident Affected Components: Rylands Antenna, Hanover Park Antenna Jul 24, 09:40:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved Jul 25, 20:33:50 GMT+0 - Resolved - The fiber break has been restored and connectivity has been re-routed back on the main fiber line. All speeds should be back to normal. We apologize for the inconvenience Type: Incident

Affected Components: ,

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>09:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved.</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>20:33:50</var> GMT+0</small><br><strong>Resolved</strong> - The fiber break has been restored and connectivity has been re-routed back on the main fiber line. All speeds should be back to normal. We apologize for the inconvenience.</p> ]]> Thu, 24 Jul 2025 09:40:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01thz9pl1nh1c6o1 https://krypton-web.instatus.com/incident/cmn3t9asp01thz9pl1nh1c6o1 Wireless Connectivity - Hanover Park, Rylands and surrounds Type: Incident Affected Components: Rylands Antenna, Hanover Park Antenna Jul 22, 12:40:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. We are presently investigating the matter. Jul 22, 21:20:24 GMT+0 - Resolved - The Fibre line has been repaired and Connectivity and full speeds have been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Jul 22, 13:20:15 GMT+0 - Investigating - A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved Type: Incident

Affected Components: ,

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>12:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. We are presently investigating the matter..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>21:20:24</var> GMT+0</small><br><strong>Resolved</strong> - The Fibre line has been repaired and Connectivity and full speeds have been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>13:20:15</var> GMT+0</small><br><strong>Investigating</strong> - A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved.</p> ]]> Tue, 22 Jul 2025 12:40:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01tdz9pl56kq7hoz https://krypton-web.instatus.com/incident/cmn3t9asp01tdz9pl56kq7hoz Octotel Scheduled Maintenance - All areas Type: Maintenance Duration: 2 hours Affected Components: Octotel Jul 15, 01:00:00 GMT+0 - Identified - Octotel will be performing Planned Maintenance on their network node in Rondebosch that will affect customers in the all areas. Customers will experience periods of no connectivity during the duration of the maintenance window. Planned Start Date/Time: 15 July 2025 03:00 SAST Planned End date/Time: 15 July 2025 05:00 SAST Maintenance Window: 2 hours Expected Impact: High After the maintenance window you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing Planned Maintenance on their network node in Rondebosch that will affect customers in the all areas. Customers will experience periods of no connectivity during the duration of the maintenance window. Planned Start Date/Time: 15 July 2025 03:00 SAST Planned End date/Time: 15 July 2025 05:00 SAST Maintenance Window: 2 hours Expected Impact: High After the maintenance window you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.</p> ]]> Tue, 15 Jul 2025 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i0z9pl3482885n https://krypton-web.instatus.com/maintenance/cmn3t9ays02i0z9pl3482885n Wireless Connectivity Outage - Hanover Park Antenna Type: Incident Affected Components: Hanover Park Antenna Jun 26, 10:46:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter. Jun 26, 19:08:30 GMT+0 - Resolved - Power and all connectivity has been restored Should you not yet have connectivity, please restart your equipment by unplugging both the router and white POE brick power plugs from the wall socket. Leave unplugged for 3 minutes then plug back into the wall socket and power up Jun 26, 18:53:00 GMT+0 - Investigating - No further update from Council as yet. The matter will be escalated in the morning Jun 26, 15:37:44 GMT+0 - Investigating - We are still awaiting resolution/feedback from Council on the matter. Once they resolve the power issue, then the connection will be restored Jun 26, 12:47:29 GMT+0 - Investigating - A generator could not be installed due to no cover available to protect it from any possible rain. The power issue has been logged with Council for resolution. We await their feedback Jun 26, 12:03:46 GMT+0 - Investigating - A power issue has been identified affecting the site. We are prepping to bring a generator to site Jun 26, 11:35:17 GMT+0 - Investigating - Technicians on route to site Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>10:46:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>19:08:30</var> GMT+0</small><br><strong>Resolved</strong> - Power and all connectivity has been restored Should you not yet have connectivity, please restart your equipment by unplugging both the router and white POE brick power plugs from the wall socket. Leave unplugged for 3 minutes then plug back into the wall socket and power up.</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>18:53:00</var> GMT+0</small><br><strong>Investigating</strong> - No further update from Council as yet. The matter will be escalated in the morning.</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>15:37:44</var> GMT+0</small><br><strong>Investigating</strong> - We are still awaiting resolution/feedback from Council on the matter. Once they resolve the power issue, then the connection will be restored.</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>12:47:29</var> GMT+0</small><br><strong>Investigating</strong> - A generator could not be installed due to no cover available to protect it from any possible rain. The power issue has been logged with Council for resolution. We await their feedback.</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>12:03:46</var> GMT+0</small><br><strong>Investigating</strong> - A power issue has been identified affecting the site. We are prepping to bring a generator to site.</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>11:35:17</var> GMT+0</small><br><strong>Investigating</strong> - Technicians on route to site.</p> ]]> Thu, 26 Jun 2025 10:46:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01t5z9pl49uqffxr https://krypton-web.instatus.com/incident/cmn3t9asp01t5z9pl49uqffxr Wireless Scheduled Maintenance - Cravenby/Husami Antenna Type: Maintenance Duration: 3 hours Affected Components: Cravenby/Husami Antenna Jun 26, 07:00:00 GMT+0 - Identified - We will be performing scheduled maintenance to our equipment at our Cravenby/Husami antenna. Maintenance teams will be performing various checks to ensure that our antenna are running optimally Maintenance Window: Start: Thursday 26 June 2025 09:00am End: Thursday 26 June 2025 12:00pm Connectivity during this time may be intermittent due to periods of downtime Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance to our equipment at our Cravenby/Husami antenna. Maintenance teams will be performing various checks to ensure that our antenna are running optimally Maintenance Window: Start: Thursday 26 June 2025 09:00am End: Thursday 26 June 2025 12:00pm Connectivity during this time may be intermittent due to periods of downtime Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.</p> ]]> Thu, 26 Jun 2025 07:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hyz9ple3x5cneg https://krypton-web.instatus.com/maintenance/cmn3t9ays02hyz9ple3x5cneg Frogfoot Scheduled Maintenance Type: Maintenance Duration: 8 hours Affected Components: Frogfoot Jun 19, 21:00:00 GMT+0 - Identified - Frogfoot Maintenance teams will be performing configuration changes at the node Maintenance Window Start: 19 June 2025 23h00 End: 20 June 2025 07h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Frogfoot Maintenance teams will be performing configuration changes at the node Maintenance Window Start: 19 June 2025 23h00 End: 20 June 2025 07h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.</p> ]]> Thu, 19 Jun 2025 21:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02huz9plg9z46xn1 https://krypton-web.instatus.com/maintenance/cmn3t9ays02huz9plg9z46xn1 Frogfoot Scheduled Maintenance Type: Maintenance Duration: 6 hours Affected Components: Frogfoot Jun 18, 21:00:00 GMT+0 - Identified - Frogfoot Maintenance teams will be upgrading components on their Core Network/Infrastructure Maintenance Window Start: 18 June 2025 23h00 End: 19 June 2025 05h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Frogfoot Maintenance teams will be upgrading components on their Core Network/Infrastructure Maintenance Window Start: 18 June 2025 23h00 End: 19 June 2025 05h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.</p> ]]> Wed, 18 Jun 2025 21:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hsz9ple9idcw1q https://krypton-web.instatus.com/maintenance/cmn3t9ays02hsz9ple9idcw1q Thinkspeed Scheduled Maintenance - 18th June 2025 08h00 Type: Maintenance Duration: 4 hours Affected Components: Thinkspeed Jun 18, 06:00:00 GMT+0 - Identified - Thinkspeed Maintenance teams will be upgrading/repairing Fibre connections/components in Newinbosch Maintenance Window Start: 18 June 2025 08h00 End: 18 June 2025 12h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Thinkspeed Maintenance teams will be upgrading/repairing Fibre connections/components in Newinbosch Maintenance Window Start: 18 June 2025 08h00 End: 18 June 2025 12h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.</p> ]]> Wed, 18 Jun 2025 06:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hwz9ple6kjgjn8 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hwz9ple6kjgjn8 Frogfoot Scheduled Maintenance Type: Maintenance Duration: 6 hours Affected Components: Frogfoot Jun 17, 21:00:00 GMT+0 - Identified - Frogfoot Maintenance teams will be upgrading components on their Core Network/Infrastructure Maintenance Window Start: 17 June 2025 23h00 End: 18 June 2025 05h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Frogfoot Maintenance teams will be upgrading components on their Core Network/Infrastructure Maintenance Window Start: 17 June 2025 23h00 End: 18 June 2025 05h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.</p> ]]> Tue, 17 Jun 2025 21:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hqz9pl8qflcd8s https://krypton-web.instatus.com/maintenance/cmn3t9ays02hqz9pl8qflcd8s Octotel Outage - Athlone Node (Partial) Type: Incident Affected Components: Octotel Jun 6, 05:40:00 GMT+0 - Investigating - Octotel is experiencing a fibre break on their network affecting certain customers in the Athlone, Manenberg area. Octotel's engineers are assessing the damage Jun 6, 13:08:05 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and ONT from power at the wall socket for 3 minutes Jun 6, 09:11:43 GMT+0 - Investigating - Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>05:40:00</var> GMT+0</small><br><strong>Investigating</strong> - Octotel is experiencing a fibre break on their network affecting certain customers in the Athlone, Manenberg area. Octotel's engineers are assessing the damage.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>13:08:05</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and ONT from power at the wall socket for 3 minutes.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>09:11:43</var> GMT+0</small><br><strong>Investigating</strong> - Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers..</p> ]]> Fri, 6 Jun 2025 05:40:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01t1z9pl9606cwjn https://krypton-web.instatus.com/incident/cmn3t9asp01t1z9pl9606cwjn Vuma Outage - Lansdowne Area Type: Incident Affected Components: Vuma Jun 5, 21:15:00 GMT+0 - Investigating - We are aware of an issue causing loss of connectivity affecting customers on the Vuma Fibre network in the Lansdowne, Crawford, Kenwyn, Rondebosch East and Surrounding areas. Please note that Vuma Is currently busy with an emergency change over. Customers will experience intermittent/no connectivity during this period. We apologize for the inconvenience. Jun 6, 01:04:43 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue causing loss of connectivity affecting customers on the Vuma Fibre network in the Lansdowne, Crawford, Kenwyn, Rondebosch East and Surrounding areas. Please note that Vuma Is currently busy with an emergency change over. Customers will experience intermittent/no connectivity during this period. We apologize for the inconvenience..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>01:04:43</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> ]]> Thu, 5 Jun 2025 21:15:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01syz9pl5p4shcxp https://krypton-web.instatus.com/incident/cmn3t9asp01syz9pl5p4shcxp Octotel Scheduled Maintenance - Blouberg Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Jun 4, 22:00:00 GMT+0 - Identified - Octotel Engineers will be performing scheduled hardware maintenance at the Blouberg Aggregation node. Start: 05/06/2025 00:00 End: 05/06/2025 05:00 Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel Engineers will be performing scheduled hardware maintenance at the Blouberg Aggregation node. Start: 05/06/2025 00:00 End: 05/06/2025 05:00 Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.</p> ]]> Wed, 4 Jun 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hoz9pl23o6fy5g https://krypton-web.instatus.com/maintenance/cmn3t9ays02hoz9pl23o6fy5g Octotel Scheduled Maintenance - Blouberg Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Jun 2, 22:00:00 GMT+0 - Identified - Octotel Engineers will be performing scheduled hardware maintenance at the Blouberg Aggregation node. Start: 03/06/2025 00:00 End: 03/06/2025 05:00 Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel Engineers will be performing scheduled hardware maintenance at the Blouberg Aggregation node. Start: 03/06/2025 00:00 End: 03/06/2025 05:00 Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.</p> ]]> Mon, 2 Jun 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hmz9plhc435csm https://krypton-web.instatus.com/maintenance/cmn3t9ays02hmz9plhc435csm Openserve Fibre Connectivity Outage - Belhar Area Type: Incident Affected Components: Openserve May 30, 16:35:00 GMT+0 - Investigating - Kryptonians. We are picking up that the Openserve Fibre service in their Belhar Node is currently down May 31, 14:11:31 GMT+0 - Resolved - Connectivity has been restored by Openserve. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>16:35:00</var> GMT+0</small><br><strong>Investigating</strong> - Kryptonians. We are picking up that the Openserve Fibre service in their Belhar Node is currently down.</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>14:11:31</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored by Openserve. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> ]]> Fri, 30 May 2025 16:35:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01svz9plaogib1mc https://krypton-web.instatus.com/incident/cmn3t9asp01svz9plaogib1mc Frogfoot Scheduled Maintenance Type: Maintenance Duration: 8 hours Affected Components: Frogfoot May 20, 21:00:00 GMT+0 - Identified - Frogfoot Maintenance teams will be upgrading their OLT firmware Maintenance Window Start: 20 May 2025 23h00 End: 21 May 2025 07h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Frogfoot Maintenance teams will be upgrading their OLT firmware Maintenance Window Start: 20 May 2025 23h00 End: 21 May 2025 07h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.</p> ]]> Tue, 20 May 2025 21:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hkz9pl1ten3tgx https://krypton-web.instatus.com/maintenance/cmn3t9ays02hkz9pl1ten3tgx Wireless Connectivity Outage - Hanover Parker Antenna Type: Incident Affected Components: Hanover Park Antenna May 14, 18:39:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna causing a loss of internet connectiviyt. We are presently investigating the matter. May 14, 20:57:34 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes May 14, 20:11:05 GMT+0 - Investigating - A power supply issue has been identified. A Road Team will assess/replace the affected components in the morning May 14, 19:22:37 GMT+0 - Investigating - A power related issue is suspected. We are further investigating the issue Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>18:39:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna causing a loss of internet connectiviyt. We are presently investigating the matter..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>20:57:34</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>20:11:05</var> GMT+0</small><br><strong>Investigating</strong> - A power supply issue has been identified. A Road Team will assess/replace the affected components in the morning.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>19:22:37</var> GMT+0</small><br><strong>Investigating</strong> - A power related issue is suspected. We are further investigating the issue.</p> ]]> Wed, 14 May 2025 18:39:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01sqz9plbymd3pjt https://krypton-web.instatus.com/incident/cmn3t9asp01sqz9plbymd3pjt Fibre Connectivity Outage - WeFNO Kraaifontein Type: Incident Affected Components: weFNO May 6, 11:40:00 GMT+0 - Investigating - Kryptonians. The WeFNO Kraaifontein Node is currently down. WeFNO engineers are currently investigating the issue. May 7, 06:04:03 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:40:00</var> GMT+0</small><br><strong>Investigating</strong> - Kryptonians. The WeFNO Kraaifontein Node is currently down. WeFNO engineers are currently investigating the issue..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>06:04:03</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.</p> ]]> Tue, 6 May 2025 11:40:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9aso01snz9pl15jla8bh https://krypton-web.instatus.com/incident/cmn3t9aso01snz9pl15jla8bh Octotel Maintenance - Blouberg Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Apr 29, 22:00:00 GMT+0 - Identified - Octotel will be performing scheduled maintenance at its Blouberg Node. During this time, users in the Parklands and Milnerton Rural areas may experience intermittent or no connectivity. Planned Start Date/Time: 00:00 on Wednesday 30/04/25 Planned End Date/Time: 05:00 on Wednesday 30/04/25 Maintenance Window: 5 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging it from the power at the wall socket for 3 minutes. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing scheduled maintenance at its Blouberg Node. During this time, users in the Parklands and Milnerton Rural areas may experience intermittent or no connectivity. Planned Start Date/Time: 00:00 on Wednesday 30/04/25 Planned End Date/Time: 05:00 on Wednesday 30/04/25 Maintenance Window: 5 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging it from the power at the wall socket for 3 minutes..</p> ]]> Tue, 29 Apr 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hiz9pl3r1k3isb https://krypton-web.instatus.com/maintenance/cmn3t9ays02hiz9pl3r1k3isb Octotel Maintenance - All Areas Type: Maintenance Duration: 2 hours Affected Components: Octotel Apr 15, 01:00:00 GMT+0 - Identified - Octotel will be performing scheduled maintenance at their Core Network Nodes. During this time, users in all areas of the Western Cape may experience intermittent or no connectivity. Planned Start Date/Time: 03:00 on Tuesday 15/04/25 Planned End Date/Time: 05:00 on Tuesday 15/04/25 Maintenance Window: 2 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging it from the power at the wall socket for 3 minutes. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing scheduled maintenance at their Core Network Nodes. During this time, users in all areas of the Western Cape may experience intermittent or no connectivity. Planned Start Date/Time: 03:00 on Tuesday 15/04/25 Planned End Date/Time: 05:00 on Tuesday 15/04/25 Maintenance Window: 2 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging it from the power at the wall socket for 3 minutes..</p> ]]> Tue, 15 Apr 2025 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hgz9pl1oso015a https://krypton-web.instatus.com/maintenance/cmn3t9ays02hgz9pl1oso015a Octotel Maintenance - Rondebosch, Cape Gate, Blouberg, Melkbos and Sea Point Nodes Type: Maintenance Duration: 1 hour Affected Components: Octotel Apr 11, 03:00:00 GMT+0 - Identified - Octotel will be performing scheduled maintenance at its Rondebosch, Cape Gate, Blouberg, Melkbos and Sea Point Nodes. During this time, users in these areas may experience intermittent or no connectivity. Planned Start Date/Time: 05:00 on Friday 11/04/25 Planned End Date/Time: 06:00 on Friday 11/04/25 Maintenance Window: 1 hour Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging it from the power at the wall socket for 3 minutes. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Octotel will be performing scheduled maintenance at its Rondebosch, Cape Gate, Blouberg, Melkbos and Sea Point Nodes. During this time, users in these areas may experience intermittent or no connectivity. Planned Start Date/Time: 05:00 on Friday 11/04/25 Planned End Date/Time: 06:00 on Friday 11/04/25 Maintenance Window: 1 hour Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging it from the power at the wall socket for 3 minutes..</p> ]]> Fri, 11 Apr 2025 03:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hez9plb9wt31tn https://krypton-web.instatus.com/maintenance/cmn3t9ays02hez9plb9wt31tn Wireless - Intermittent Connectivity - Hanover Park Type: Incident Affected Components: Hanover Park Antenna Apr 8, 07:30:00 GMT+0 - Investigating - Kryptonians. We are experiencing an issue affecting users in the Hanover Park area who may experience intermittent connectivity. Our engineers are currently investigating the issue. Apr 8, 14:11:48 GMT+0 - Resolved - Our engineers have managed to resolve the issue in the area. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Kryptonians. We are experiencing an issue affecting users in the Hanover Park area who may experience intermittent connectivity. Our engineers are currently investigating the issue..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>14:11:48</var> GMT+0</small><br><strong>Resolved</strong> - Our engineers have managed to resolve the issue in the area..</p> ]]> Tue, 8 Apr 2025 07:30:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9aso01skz9plea7625hu https://krypton-web.instatus.com/incident/cmn3t9aso01skz9plea7625hu Octotel Fibre - Intermittent Connectivity - Ruyterwacht Type: Incident Affected Components: Octotel Apr 8, 05:33:00 GMT+0 - Investigating - Kryptonians. Octotel have reported an issue affecting users in the Ruyterwacht area who may experience intermittent connectivity. Octotel engineers are currently investigating the issue. Apr 8, 06:17:20 GMT+0 - Resolved - Octotel has confirmed that the issue in the area has been resolved. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>05:33:00</var> GMT+0</small><br><strong>Investigating</strong> - Kryptonians. Octotel have reported an issue affecting users in the Ruyterwacht area who may experience intermittent connectivity. Octotel engineers are currently investigating the issue..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>06:17:20</var> GMT+0</small><br><strong>Resolved</strong> - Octotel has confirmed that the issue in the area has been resolved..</p> ]]> Tue, 8 Apr 2025 05:33:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9aso01shz9plge9m2hcv https://krypton-web.instatus.com/incident/cmn3t9aso01shz9plge9m2hcv