Krypton Web - Notice history

All systems operational

Operational

Cybersmart - Operational

Comtel Connect - Operational

DFA - Operational

Frogfoot - Operational

MetroFibre - Operational

Octotel - Operational

Openserve - Operational

Thinkspeed/Lightstruck - Operational

Vuma - Operational

weFNO - Operational

Operational

Cravenby/Husami Antenna - Operational

Epping Antenna - Operational

Hanover Park Antenna - Operational

Kensington/Maitland Antenna - Operational

Loevenstein Antenna - Operational

Rylands Antenna - Operational

Operational

VoIP - Operational

Notice history

View current status

Jan 2025

Wireless Connectivity Outage - Hanover Park Antenna
ResolvedPartial outage2 hours 1 minute
  • Resolved
    UTC
    Resolved

    Loadshedding has ended and Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Investigating
    UTC
    Investigating

    Wireless Service outage for some customers connecting to our Hanover Park antenna due to load shedding Our backup power solution has failed and we will be attending to this during the course of the weekend

Wireless Connectivity Outage - Kensington
Resolved6 hours 19 minutes
  • Resolved
    UTC
    Resolved

    Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for customers connecting to our Kensington antenna. We are presently investigating the matter.

Wireless Connectivity Outage - Kensington & Maitland Antennas
ResolvedPartial outage30 hours 5 minutes
  • Resolved
    UTC
    Resolved

    Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Update
    UTC
    Update

    We are monitoring the stability of the connection currently

  • Update
    UTC
    Update

    We have managed to re-route the connection and customers will start to regain connectivity now Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Update
    UTC
    Update

    A solution to resolve power has not yet been attained. We will continue to work on the resolution thereof in the morning

  • Update
    UTC
    Update

    A solution to restore power is still in progress

  • Update
    UTC
    Update

    A power supply issue has been identified. We are working on resolving it

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for customers connecting to our Kensington & Maitland antenna. We are presently investigating the matter.

Fibre Connectivity Outage - Cape Gate and Kraaifontein areas
Resolved11 hours 48 minutes
  • Resolved
    UTC
    Resolved

    Octotel confirmed that the issue in the area has been resolved. If you are still experiencing an issue then please reboot your equipment.

  • Update
    UTC
    Update

    Octotel technicians have identified a fibre break affecting users in the Cape Gate and Kraaifontein areas and are working to resolve the matter. More updates to follow.

  • Investigating
    UTC
    Investigating

    Kryptonians. The Octotel Fibre service at their Cape Gate Node is currently down affecting all ISPs. Octotel is currently investigating the issue.

JAN16
Octotel Emergency Maintenance - Blouberg and Melkbos Nodes
CompletedMaintenance5 hours
  • Planned
    January 16, 2025 at 10:00 PMUTC
    Planned
    January 16, 2025 at 10:00 PMUTC

    Octotel will be performing emergency maintenance at their Blouberg and Melkbos Nodes. Users in the Blouberg and Melkbos areas may experience intermittent or no connectivity during this time. Planned Start Date/Time: 00:00 on Friday 17/01/25 Planned End Date/Time: 05:00 on Friday 17/01/25 Maintenance Window: 5 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Dec 2024

Partial Wireless Connectivity Outage - Hanover Park Antenna
ResolvedPartial outage11 hours 30 minutes
  • Resolved
    UTC
    Resolved

    The damaged cables has been repaired and the site is back up and fully Operational.

  • Update
    UTC
    Update

    Theft/Vandalism to the site has been reported. An assessment of the repair work is underway

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for some customers in the Hanover Park and surrounding areas. We are presently investigating the matter.

Fibre Connectivity Outage - Octotel Gugulethu Node
Resolved9 hours 41 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Update
    UTC
    Update

    Octotel technicians have located the issue and are working on the repairs. More updates to follow.

  • Investigating
    UTC
    Investigating

    Kryptonians. Octotel have reported an issue affecting their network in the Gugulethu and surrounding areas. The Node is currently down. Octotel engineers are currently investigating the issue.

DEC17
Scheduled Maintenance: Wireless - Rylands, Hanover Park and Surrounding Areas
CompletedMaintenance1 hour
  • Planned
    December 17, 2024 at 8:30 AMUTC
    Planned
    December 17, 2024 at 8:30 AMUTC

    We will be performing scheduled maintenance on our internet backbone which will affect all customers in the Rylands, Hanover Park and surrounding areas on Tuesday 17th December 2024 as follows: Date: Tuesday, 17th December 2024 Maintenance Window: 10h30 - 13h30 Expected Downtime: 60 minutes Clients in the Rylands, Hanover Park and surrounding areas (who have received this email) can expect to lose connectivity for about 60 minutes during the Maintenance Window. Thereafter normal connectivity will resume All updates will be posted on our Network Status page task here: http://status.kryptonweb.co.za/incident/949355 After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes. Thank you the Krypton Web Team

DEC9
Openserve Maintenance - All areas in Cape Town
CompletedMaintenance1 hour
  • Planned
    December 09, 2024 at 10:00 PMUTC
    Planned
    December 09, 2024 at 10:00 PMUTC

    Openserve will be performing network maintenance affecting all Openserve users in Cape Town. Users may experience intermittent or no connectivity during this time. Planned Start Date/Time: 00:00 on Tuesday 10/12/24 Planned End Date/Time: 01:00 on Tuesday 10/12/24 Maintenance Window: 1 hour Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

Nov 2024

NOV27
Octotel Maintenance - Sea Point Node
CompletedMaintenance5 hours
  • Planned
    November 27, 2024 at 10:00 PMUTC
    Planned
    November 27, 2024 at 10:00 PMUTC

    Octotel will be performing scheduled maintenance at their Sea Point Node. Users in the Sea Point and Green Point areas may experience intermittent or no connectivity during this time. Planned Start Date/Time: 00:00 on Thursday 28/11/24 Planned End Date/Time: 05:00 on Thursday 28/11/24 Maintenance Window: 5 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

NOV27
Octotel Emergency Maintenance - Cape Gate Node
CompletedMaintenance3 hours
  • Planned
    November 27, 2024 at 4:00 AMUTC
    Planned
    November 27, 2024 at 4:00 AMUTC

    Octotel will be performing emergency maintenance at their Cape Gate Node. Users in the Cape Gate area may experience intermittent or no connectivity during this time. Planned Start Date/Time: 06:00 on Wednesday 27/11/24 Planned End Date/Time: 09:00 on Wednesday 27/11/24 Maintenance Window: 3 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

NOV20
Octotel Maintenance - Strand Node
CompletedMaintenance5 hours
  • Planned
    November 20, 2024 at 10:00 PMUTC
    Planned
    November 20, 2024 at 10:00 PMUTC

    Octotel will be performing scheduled maintenance at their Strand Node. Users in the Strand, Sercor Park and Gustrow areas may experience intermittent or no connectivity during this time. Planned Start Date/Time: 00:00 on Thursday 21/11/24 Planned End Date/Time: 05:00 on Thursday 21/11/24 Maintenance Window: 5 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

NOV20
Octotel Maintenance - City Bowl Node
CompletedMaintenance5 hours
  • Planned
    November 20, 2024 at 10:00 PMUTC
    Planned
    November 20, 2024 at 10:00 PMUTC

    Octotel will be performing scheduled maintenance at their City Bowl Node. Users in the Vredehoek and Gardens areas may experience intermittent or no connectivity during this time. Planned Start Date/Time: 00:00 on Thursday 21/11/24 Planned End Date/Time: 05:00 on Thursday 21/11/24 Maintenance Window: 5 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

NOV20
Octotel Maintenance - Blouberg Node
CompletedMaintenance5 hours
  • Planned
    November 20, 2024 at 10:00 PMUTC
    Planned
    November 20, 2024 at 10:00 PMUTC

    Octotel will be performing scheduled maintenance at their Blouberg Node. Users in the Melkbos area may experience intermittent or no connectivity during this time. Planned Start Date/Time: 00:00 on Thursday 21/11/24 Planned End Date/Time: 05:00 on Thursday 21/11/24 Maintenance Window: 5 hours Expected Impact: Low After the maintenance window, you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

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