Krypton Web Status - Incident history https://krypton-web.instatus.com Krypton Web Tue, 13 Oct 2026 22:00:00 +0000 Octotel Scheduled Maintenance - Rondebosch Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Oct 14, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 13, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 12, 14:36:54 GMT+0 - Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 14/10/2026 00:00 AM SAST Planned End Date/Time: 14/10/2026 05:00 AM SAST **Affected areas:** Newlands Claremont Constantia Harfield Village Kenilworth Rondebosch Rondebosch East Wynberg After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

Oct 14, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 13, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 12, 14:36:54 GMT+0
Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 14/10/2026 00:00 AM SAST Planned End Date/Time: 14/10/2026 05:00 AM SAST **Affected areas:** Newlands Claremont Constantia Harfield Village Kenilworth Rondebosch Rondebosch East Wynberg After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Tue, 13 Oct 2026 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmv5cveqz0bet1bqx8o657o8i https://krypton-web.instatus.com/maintenance/cmv5cveqz0bet1bqx8o657o8i Fibre Connectivity Outage - Octotel Network : Ruyterwacht Node Type: Incident Duration: 7 hours and 5 minutes Affected Components: Octotel Oct 8, 20:17:00 GMT+0 - Resolved - Octotel engineers have completed the fibre repairs works. Should you not yet have connectivity, please restart both your router and ONT by unplugging it from power at the wall socket for 3 minutes Oct 8, 15:03:35 GMT+0 - Identified - Octotel's engineers are currently on-site, assessing the damage to the fibre infrastructure Oct 8, 13:12:00 GMT+0 - Investigating - Octotel is observing an issue affecting their Ruyterwacht node for the following roads: 1st Avenue 2nd Avenue 3rd Avenue 4th Avenue 5th Avenue 6th Avenue 7th Avenue 8th Avenue 9th Avenue Aandblom Road Abrahams Road Abrahams Street Ackers Street Angela Street Anemone Road Anemone Close Bluebell Road Bluebell Square Bluebell Street Carnation Road Charles Grodes Crescent Christiaans Street Christians Street Dahlia Road Denton Road Denton Street Denton Terrace Douglas Crescent Ernest Esau Street Florida Street Gladiola Road Hennie Fortuin Crescent Industria Ring Road Industrial Ring Road Kentucky Street Larkspur Road Leistner Street Linden Street Marigold Road Mc Beukes Street Melrose Road Milldene Road Mornay Street Napier Street Northway Road Orlando Street Parkdene Road Pinedene Road Poplar Road Protea Road Ralph Road Ralph Street Ravensmead Road Roberts Avenue Roberts Street Rose Road Rose Street Sandhurst Street Silo Street Solomon Street Webner Street West Linden Street West Mornay Road West Overdale Street Type: Incident

Duration: 7 hours and 5 minutes

Affected Components:

Oct 8, 20:17:00 GMT+0
Resolved - Octotel engineers have completed the fibre repairs works. Should you not yet have connectivity, please restart both your router and ONT by unplugging it from power at the wall socket for 3 minutes.

Oct 8, 15:03:35 GMT+0
Identified - Octotel's engineers are currently on-site, assessing the damage to the fibre infrastructure.

Oct 8, 13:12:00 GMT+0
Investigating - Octotel is observing an issue affecting their Ruyterwacht node for the following roads: 1st Avenue 2nd Avenue 3rd Avenue 4th Avenue 5th Avenue 6th Avenue 7th Avenue 8th Avenue 9th Avenue Aandblom Road Abrahams Road Abrahams Street Ackers Street Angela Street Anemone Road Anemone Close Bluebell Road Bluebell Square Bluebell Street Carnation Road Charles Grodes Crescent Christiaans Street Christians Street Dahlia Road Denton Road Denton Street Denton Terrace Douglas Crescent Ernest Esau Street Florida Street Gladiola Road Hennie Fortuin Crescent Industria Ring Road Industrial Ring Road Kentucky Street Larkspur Road Leistner Street Linden Street Marigold Road Mc Beukes Street Melrose Road Milldene Road Mornay Street Napier Street Northway Road Orlando Street Parkdene Road Pinedene Road Poplar Road Protea Road Ralph Road Ralph Street Ravensmead Road Roberts Avenue Roberts Street Rose Road Rose Street Sandhurst Street Silo Street Solomon Street Webner Street West Linden Street West Mornay Road West Overdale Street.

]]> Thu, 8 Oct 2026 13:12:00 +0000 https://krypton-web.instatus.com/incident/cmuzo0qjg05gr13myq5ph94he https://krypton-web.instatus.com/incident/cmuzo0qjg05gr13myq5ph94he Octotel Scheduled Maintenance - Rondebosch Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Oct 7, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 6, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 3, 17:29:45 GMT+0 - Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 07/10/2026 00:00 AM SAST Planned End Date/Time: 07/10/2026 05:00 AM SAST **Affected areas:** Newlands Claremont Constantia Harfield Village Kenilworth Rondebosch Rondebosch East Wynberg After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

Oct 7, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 6, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 3, 17:29:45 GMT+0
Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 07/10/2026 00:00 AM SAST Planned End Date/Time: 07/10/2026 05:00 AM SAST **Affected areas:** Newlands Claremont Constantia Harfield Village Kenilworth Rondebosch Rondebosch East Wynberg After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Tue, 6 Oct 2026 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmuso317l01ny13ryt28jtp6h https://krypton-web.instatus.com/maintenance/cmuso317l01ny13ryt28jtp6h Octotel Scheduled Maintenance - Cape Gate Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Sep 30, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 29, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 27, 18:26:47 GMT+0 - Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 30/09/2026 00:00 AM SAST Planned End Date/Time: 30/09/2026 05:00 AM SAST Window Duration: 5 hours Expected Impact: Medium **Affected areas:** Belmont Park Eikendal Kraaifontein Kraaifontein Industria Kleinbegin Peerless Park East Langeberg Ridge Brackenfell Industrial Okavango Park Sonstraal Heights Windsor Park After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

Sep 30, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 29, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 27, 18:26:47 GMT+0
Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 30/09/2026 00:00 AM SAST Planned End Date/Time: 30/09/2026 05:00 AM SAST Window Duration: 5 hours Expected Impact: Medium **Affected areas:** Belmont Park Eikendal Kraaifontein Kraaifontein Industria Kleinbegin Peerless Park East Langeberg Ridge Brackenfell Industrial Okavango Park Sonstraal Heights Windsor Park After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Tue, 29 Sep 2026 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmuk5h9au03hq0xmxbh64y9n8 https://krypton-web.instatus.com/maintenance/cmuk5h9au03hq0xmxbh64y9n8 Octotel Scheduled Maintenance - Rondebosch Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Sep 30, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 29, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 27, 18:24:57 GMT+0 - Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 30/09/2026 00:00 AM SAST Planned End Date/Time: 30/09/2026 05:00 AM SAST Window Duration: 5 hours Expected Impact: Medium **Areas Affected:** Newlands Claremont Constantia Harfield Village Kenilworth Rondebosch Rondebosch East Wynberg After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

Sep 30, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 29, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 27, 18:24:57 GMT+0
Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 30/09/2026 00:00 AM SAST Planned End Date/Time: 30/09/2026 05:00 AM SAST Window Duration: 5 hours Expected Impact: Medium **Areas Affected:** Newlands Claremont Constantia Harfield Village Kenilworth Rondebosch Rondebosch East Wynberg After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Tue, 29 Sep 2026 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmuk5ewq8090f1bs1cstrpbdt https://krypton-web.instatus.com/maintenance/cmuk5ewq8090f1bs1cstrpbdt Core Router Maintenance Type: Maintenance Duration: 2 hours Affected Components: DFA, weFNO, Cybersmart, Octotel Sep 24, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 23, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 22, 13:06:33 GMT+0 - Identified - Krypton Web will be performing scheduled maintenance/upgrades on our core routers that will affect connectivity for Customers on the defined Fibre Networks. You can expect periods of intermittent/no connectivity at times during the Maintenance Window Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

Sep 24, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 23, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 22, 13:06:33 GMT+0
Identified - Krypton Web will be performing scheduled maintenance/upgrades on our core routers that will affect connectivity for Customers on the defined Fibre Networks. You can expect periods of intermittent/no connectivity at times during the Maintenance Window.

]]> Wed, 23 Sep 2026 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmucou6vo00qt13o8ipl29era https://krypton-web.instatus.com/maintenance/cmucou6vo00qt13o8ipl29era Outage Notification - Thinkspeed Newinbosch Type: Incident Duration: 9 hours and 31 minutes Affected Components: Thinkspeed/Lightstruck Sep 21, 14:01:00 GMT+0 - Resolved - We are seeing all our Customers connectivity return Should you not yet have connectivity, please restart your equipment by unplugging it from power at the wall socket for 3 minutes Sep 21, 13:01:18 GMT+0 - Identified - Update 1 : 14h30 - A cable break was located. Cable jointers and contractors are onsite resolving and splicing will commence thereafter Sep 21, 04:30:00 GMT+0 - Investigating - Thinkspeed is experiencing a service outage in Newinbosch since 21/09/2026 02:08 because of a backhaul related fault. All clients in Newinbosch, on all ISPs are affected. They are investigating the issue currently Type: Incident

Duration: 9 hours and 31 minutes

Affected Components:

Sep 21, 14:01:00 GMT+0
Resolved - We are seeing all our Customers connectivity return Should you not yet have connectivity, please restart your equipment by unplugging it from power at the wall socket for 3 minutes.

Sep 21, 13:01:18 GMT+0
Identified - Update 1 : 14h30 - A cable break was located. Cable jointers and contractors are onsite resolving and splicing will commence thereafter.

Sep 21, 04:30:00 GMT+0
Investigating - Thinkspeed is experiencing a service outage in Newinbosch since 21/09/2026 02:08 because of a backhaul related fault. All clients in Newinbosch, on all ISPs are affected. They are investigating the issue currently.

]]> Mon, 21 Sep 2026 04:30:00 +0000 https://krypton-web.instatus.com/incident/cmub94csr1iu413pc73j4xppt https://krypton-web.instatus.com/incident/cmub94csr1iu413pc73j4xppt Core Router Maintenance Type: Maintenance Duration: 2 hours Affected Components: Frogfoot, Openserve, Rylands Antenna, Kensington/Maitland Antenna, Epping Antenna, Hanover Park Antenna, Loevenstein Antenna, Thinkspeed/Lightstruck, weFNO, Cybersmart, Octotel, Cravenby/Husami Antenna, VoIP, Vuma Sep 16, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 15, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 15, 13:10:48 GMT+0 - Identified - Krypton Web will be performing scheduled maintenance/upgrades on our core routers that will affect connectivity for all Customers. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , ,

Sep 16, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 15, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 15, 13:10:48 GMT+0
Identified - Krypton Web will be performing scheduled maintenance/upgrades on our core routers that will affect connectivity for all Customers. You can expect periods of intermittent/no connectivity at times during the Maintenance Window..

]]> Tue, 15 Sep 2026 23:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmu2owoga00qb1bmy2j72kwg7 https://krypton-web.instatus.com/maintenance/cmu2owoga00qb1bmy2j72kwg7 Core Router Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Frogfoot, Openserve, Rylands Antenna, Hanover Park Antenna, Thinkspeed/Lightstruck, weFNO, Cybersmart, Octotel, Vuma Sep 9, 02:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 9, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 7, 19:52:19 GMT+0 - Identified - Krypton Web will be performing scheduled maintenance/upgrades on our core routers that will affect connectivity for all Customers. You can expect periods of intermittent/no connectivity at times during the Maintenance Window while we upgrade the router you are connected to. Routers will be upgraded in batches during the maintenance window **Maintenance Window:** Planned Start Date/Time: 09 September 2026 04h00 Planned End Date/Time: 09 September 2026 04h30 Window Duration: 30 minutes Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging from power at the wall socket for 3 minutes Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , ,

Sep 9, 02:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 9, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 7, 19:52:19 GMT+0
Identified - Krypton Web will be performing scheduled maintenance/upgrades on our core routers that will affect connectivity for all Customers. You can expect periods of intermittent/no connectivity at times during the Maintenance Window while we upgrade the router you are connected to. Routers will be upgraded in batches during the maintenance window **Maintenance Window:** Planned Start Date/Time: 09 September 2026 04h00 Planned End Date/Time: 09 September 2026 04h30 Window Duration: 30 minutes Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging from power at the wall socket for 3 minutes.

]]> Wed, 9 Sep 2026 02:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmtrnq8a40b6k13oa29u79k01 https://krypton-web.instatus.com/maintenance/cmtrnq8a40b6k13oa29u79k01 Octotel Scheduled Maintenance - Sea Point Node Type: Maintenance Duration: 1 hour Affected Components: Octotel Sep 8, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 8, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 7, 20:35:04 GMT+0 - Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Affected areas : Bantry Bay Fresnaye Sea Point Three Anchor Bay **Maintenance Window:** Planned Start Date/Time: 09/09/2026 00:00 AM SAST Planned End Date/Time: 09/09/2026 05:00 AM SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 1 hour

Affected Components:

Sep 8, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 8, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 7, 20:35:04 GMT+0
Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Affected areas : Bantry Bay Fresnaye Sea Point Three Anchor Bay **Maintenance Window:** Planned Start Date/Time: 09/09/2026 00:00 AM SAST Planned End Date/Time: 09/09/2026 05:00 AM SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Tue, 8 Sep 2026 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmtrp978p00310wpqcfkvj6g9 https://krypton-web.instatus.com/maintenance/cmtrp978p00310wpqcfkvj6g9 Core Router Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Frogfoot, Openserve, Rylands Antenna, Hanover Park Antenna, Thinkspeed/Lightstruck, weFNO, Cybersmart, Octotel, Vuma Sep 8, 02:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 8, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 7, 20:08:24 GMT+0 - Identified - Krypton Web will be performing scheduled maintenance/upgrades on our core routers that will affect connectivity for all Customers. You can expect periods of intermittent/no connectivity at times during the Maintenance Window while we upgrade the router you are connected to. Routers will be upgraded in batches during the maintenance window **Maintenance Window:** Planned Start Date/Time: 08 September 2026 04h00 Planned End Date/Time: 08 September 2026 04h30 Window Duration: 30 minutes Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging from power at the wall socket for 3 minutes Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , ,

Sep 8, 02:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 8, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 7, 20:08:24 GMT+0
Identified - Krypton Web will be performing scheduled maintenance/upgrades on our core routers that will affect connectivity for all Customers. You can expect periods of intermittent/no connectivity at times during the Maintenance Window while we upgrade the router you are connected to. Routers will be upgraded in batches during the maintenance window **Maintenance Window:** Planned Start Date/Time: 08 September 2026 04h00 Planned End Date/Time: 08 September 2026 04h30 Window Duration: 30 minutes Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging from power at the wall socket for 3 minutes.

]]> Tue, 8 Sep 2026 02:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmtroawvh0bxs1moau7uz94s4 https://krypton-web.instatus.com/maintenance/cmtroawvh0bxs1moau7uz94s4 Octotel Scheduled Maintenance - Kensington, Rondebosch, Melbos Nodes Type: Maintenance Duration: 1 hour Affected Components: Octotel Sep 8, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 8, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 7, 20:57:50 GMT+0 - Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** _Planned Start Date/Time_: 08/09/2026 04:00 SAST _Planned End Date/Time_: 08/09/2026 05:00 SAST Window Duration: 1 hours1 Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 1 hour

Affected Components:

Sep 8, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 8, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 7, 20:57:50 GMT+0
Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** _Planned Start Date/Time_: 08/09/2026 04:00 SAST _Planned End Date/Time_: 08/09/2026 05:00 SAST Window Duration: 1 hours1 Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Tue, 8 Sep 2026 02:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmtrq2hpj008t13nuqshffu2q https://krypton-web.instatus.com/maintenance/cmtrq2hpj008t13nuqshffu2q Octotel Scheduled Maintenance - AREA Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Apr 9, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 8, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 8, 22:00:00 GMT+0 - Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 09/04/2026 00:00 AM SAST Planned End Date/Time: 09/04/2026 05:00 AM SAST Affected areas : Ferndale Industrial, Gatesville, Ottery Industrial, Penlyn, Rylands Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

Apr 9, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 8, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 8, 22:00:00 GMT+0
Identified - Octotel will be performing scheduled maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. **Maintenance Window:** Planned Start Date/Time: 09/04/2026 00:00 AM SAST Planned End Date/Time: 09/04/2026 05:00 AM SAST Affected areas : Ferndale Industrial, Gatesville, Ottery Industrial, Penlyn, Rylands Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Wed, 8 Apr 2026 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmnhj967b024ttudv890pv2ym https://krypton-web.instatus.com/maintenance/cmnhj967b024ttudv890pv2ym Wireless Connectivity Outage - Rylands/Hanover Park Node Type: Incident Affected Components: Rylands Antenna, Hanover Park Antenna Mar 19, 06:52:20 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Mar 19, 05:39:41 GMT+0 - Investigating - A municipal power supply issue affecting the Rylands Area has been identified and the Municipality is currently working on the sub-station to resolve the issue Mar 19, 02:49:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers in our Rylands and Hanover Park areas. We are presently investigating the matter. Type: Incident

Affected Components: ,

Mar 19, 06:52:20 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Mar 19, 05:39:41 GMT+0
Investigating - A municipal power supply issue affecting the Rylands Area has been identified and the Municipality is currently working on the sub-station to resolve the issue.

Mar 19, 02:49:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers in our Rylands and Hanover Park areas. We are presently investigating the matter..

]]> Thu, 19 Mar 2026 02:49:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01vjz9pl6x9z7hku https://krypton-web.instatus.com/incident/cmn3t9asp01vjz9pl6x9z7hku Octotel Scheduled Maintenance - Rondebosch Node Type: Maintenance Duration: 2 hours Affected Components: Octotel Mar 19, 01:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 19/03/2026 03:00 SAST Planned End Date/Time: 19/03/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 2 hours

Affected Components:

Mar 19, 01:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 19/03/2026 03:00 SAST Planned End Date/Time: 19/03/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Thu, 19 Mar 2026 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02imz9pl2tivau2c https://krypton-web.instatus.com/maintenance/cmn3t9ays02imz9pl2tivau2c Cybersmart Scheduled Maintenance Type: Maintenance Duration: 6 hours Affected Components: Cybersmart Mar 16, 21:00:00 GMT+0 - Identified - Cybersmart will be performing planned maintenance on their network at the Canterbury DC. This work is being undertaken in order to upgrade the network equipment to improve connectivity and stability on the network. Maintenance teams will be cleaning various nodes and auditing equipment Start Time: 16-03-2026 at 11:00 PM End Time: 17-03-2026 at 05:00 AM Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 6 hours

Affected Components:

Mar 16, 21:00:00 GMT+0
Identified - Cybersmart will be performing planned maintenance on their network at the Canterbury DC. This work is being undertaken in order to upgrade the network equipment to improve connectivity and stability on the network. Maintenance teams will be cleaning various nodes and auditing equipment Start Time: 16-03-2026 at 11:00 PM End Time: 17-03-2026 at 05:00 AM Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

]]> Mon, 16 Mar 2026 21:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02ioz9pl5ctxe76g https://krypton-web.instatus.com/maintenance/cmn3t9ays02ioz9pl5ctxe76g Octotel Scheduled Maintenance - Blouberg Node Type: Maintenance Duration: 2 hours Affected Components: Octotel Mar 11, 01:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 11/03/2026 03:00 SAST Planned End Date/Time: 11/03/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 2 hours

Affected Components:

Mar 11, 01:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 11/03/2026 03:00 SAST Planned End Date/Time: 11/03/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Wed, 11 Mar 2026 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02ikz9plbl3dhu08 https://krypton-web.instatus.com/maintenance/cmn3t9ays02ikz9plbl3dhu08 Wireless Connectivity Outage Type: Incident Affected Components: Kensington/Maitland Antenna, Rylands Antenna, Cravenby/Husami Antenna, Epping Antenna, Loevenstein Antenna, Hanover Park Antenna Feb 19, 21:09:48 GMT+0 - Resolved - Full connectivity has been restored and network is stable. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Feb 19, 20:54:31 GMT+0 - Investigating - Connectivity has been mostly been restored, however the network is still unstable and connectivity may still be intermittent at this stage Feb 19, 19:40:49 GMT+0 - Investigating - While some connectivity may have returned, the Upstream Service providers network is still unstable and connectivity may yet be intermittent until full connectivity is restored Feb 19, 18:20:00 GMT+0 - Investigating - We are aware of the problem with our Wireless Service due to an upstream Service Provider Fibre Network issue. We have notified them and are awaiting feedback presently. Type: Incident

Affected Components: , , , , ,

Feb 19, 21:09:48 GMT+0
Resolved - Full connectivity has been restored and network is stable. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Feb 19, 20:54:31 GMT+0
Investigating - Connectivity has been mostly been restored, however the network is still unstable and connectivity may still be intermittent at this stage.

Feb 19, 19:40:49 GMT+0
Investigating - While some connectivity may have returned, the Upstream Service providers network is still unstable and connectivity may yet be intermittent until full connectivity is restored.

Feb 19, 18:20:00 GMT+0
Investigating - We are aware of the problem with our Wireless Service due to an upstream Service Provider Fibre Network issue. We have notified them and are awaiting feedback presently..

]]> Thu, 19 Feb 2026 18:20:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01vez9pl0tcme5io https://krypton-web.instatus.com/incident/cmn3t9asp01vez9pl0tcme5io Wireless Connectivity Outage Type: Incident Feb 18, 16:33:38 GMT+0 - Resolved - Our upstream fibre provider has resolved the issue on their Fibre Network and connectivity has been restored, Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Feb 18, 15:58:44 GMT+0 - Investigating - A Fibre Network issue was identified on our Upstream Service Providers network They are working to resolve the matter currently Feb 18, 14:55:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to over our Wireless service due to an upstream Service Provider issue. We have notified them and are awaiting feedback presently. Type: Incident

Feb 18, 16:33:38 GMT+0
Resolved - Our upstream fibre provider has resolved the issue on their Fibre Network and connectivity has been restored, Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Feb 18, 15:58:44 GMT+0
Investigating - A Fibre Network issue was identified on our Upstream Service Providers network They are working to resolve the matter currently.

Feb 18, 14:55:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to over our Wireless service due to an upstream Service Provider issue. We have notified them and are awaiting feedback presently..

]]> Wed, 18 Feb 2026 14:55:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01vaz9pl2o6uabwl https://krypton-web.instatus.com/incident/cmn3t9asp01vaz9pl2o6uabwl Octotel Scheduled Maintenance - Kensington, Blouberg, Melkbos Nodes Type: Maintenance Duration: 2 hours Affected Components: Octotel Feb 17, 01:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to these nodes. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 17/02/2026 03:00 SAST Planned End Date/Time: 17/02/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 2 hours

Affected Components:

Feb 17, 01:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to these nodes. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 17/02/2026 03:00 SAST Planned End Date/Time: 17/02/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Tue, 17 Feb 2026 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02iiz9pl45zt9ng2 https://krypton-web.instatus.com/maintenance/cmn3t9ays02iiz9pl45zt9ng2 Fibre Connectivity Outage - VUMA Monte Vista & Plattekloof Glen Type: Incident Affected Components: Vuma Feb 12, 08:10:58 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes Feb 12, 07:45:00 GMT+0 - Investigating - We are aware of the loss of connection affecting VUMA customers in the Monte Vista & Plattekloof Glen and surrounding areas affecting all ISPs, after a general network outage on the VUMA Fibre Network. VUMA Technicians have been notified of the issue Type: Incident

Affected Components:

Feb 12, 08:10:58 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.

Feb 12, 07:45:00 GMT+0
Investigating - We are aware of the loss of connection affecting VUMA customers in the Monte Vista & Plattekloof Glen and surrounding areas affecting all ISPs, after a general network outage on the VUMA Fibre Network. VUMA Technicians have been notified of the issue.

]]> Thu, 12 Feb 2026 07:45:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01v7z9plggzmbpuw https://krypton-web.instatus.com/incident/cmn3t9asp01v7z9plggzmbpuw Fibre Connectivity Outage - VUMA Monte Vista & Plattekloof Glen Type: Incident Affected Components: Vuma Feb 9, 16:05:26 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes Feb 9, 14:56:00 GMT+0 - Investigating - We are aware of the loss of connection affecting VUMA customers in the Monte Vista & Plattekloof Glen and surrounding areas affecting all ISPs, after a general network outage on the VUMA Fibre Network. We are awaiting feedback from VUMA Presently Type: Incident

Affected Components:

Feb 9, 16:05:26 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.

Feb 9, 14:56:00 GMT+0
Investigating - We are aware of the loss of connection affecting VUMA customers in the Monte Vista & Plattekloof Glen and surrounding areas affecting all ISPs, after a general network outage on the VUMA Fibre Network. We are awaiting feedback from VUMA Presently.

]]> Mon, 9 Feb 2026 14:56:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01v4z9pl4wt4e89o https://krypton-web.instatus.com/incident/cmn3t9asp01v4z9pl4wt4e89o Fibre Connectivity Outage - Thinkspeed Newinbosch Type: Incident Affected Components: Thinkspeed/Lightstruck Feb 6, 06:46:04 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes Feb 5, 11:00:00 GMT+0 - Investigating - Kryptonians. The Thinkspeed Fibre service on their Newinbosch Node is currently down. Thisnkspeed engineers are currently working on the issue. Type: Incident

Affected Components:

Feb 6, 06:46:04 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.

Feb 5, 11:00:00 GMT+0
Investigating - Kryptonians. The Thinkspeed Fibre service on their Newinbosch Node is currently down. Thisnkspeed engineers are currently working on the issue..

]]> Thu, 5 Feb 2026 11:00:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01v1z9plgu0c1xs7 https://krypton-web.instatus.com/incident/cmn3t9asp01v1z9plgu0c1xs7 Octotel Scheduled Maintenance - Blouberg and Kensington Nodes Type: Maintenance Duration: 2 hours Affected Components: Octotel Jan 29, 01:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 29/01/2026 03:00 SAST Planned End Date/Time: 29/01/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 2 hours

Affected Components:

Jan 29, 01:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 29/01/2026 03:00 SAST Planned End Date/Time: 29/01/2026 05:00 SAST Window Duration: 2 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Thu, 29 Jan 2026 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02igz9plg3rf0e63 https://krypton-web.instatus.com/maintenance/cmn3t9ays02igz9plg3rf0e63 Wireless Connectivity Outage - Hanover Park Antenna Type: Incident Affected Components: Hanover Park Antenna Jan 23, 09:43:17 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Jan 23, 08:35:00 GMT+0 - Investigating - The generator installation team are experiencing a power supply connection issue and we are in progress to resolve this We expect power to be restored with the next hour Jan 23, 07:34:43 GMT+0 - Investigating - A generator is on site and we expected it to be connected and supplying power within the next the next hour Jan 23, 05:59:51 GMT+0 - Investigating - A power issue to the tower site has been identified and the issue has been logged with upstream service providers. We are working on installing a backup power supply/generator during the course of the morning Jan 23, 05:28:33 GMT+0 - Investigating - Technicians are en-route to site Jan 22, 21:33:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter. Type: Incident

Affected Components:

Jan 23, 09:43:17 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Jan 23, 08:35:00 GMT+0
Investigating - The generator installation team are experiencing a power supply connection issue and we are in progress to resolve this We expect power to be restored with the next hour.

Jan 23, 07:34:43 GMT+0
Investigating - A generator is on site and we expected it to be connected and supplying power within the next the next hour.

Jan 23, 05:59:51 GMT+0
Investigating - A power issue to the tower site has been identified and the issue has been logged with upstream service providers. We are working on installing a backup power supply/generator during the course of the morning.

Jan 23, 05:28:33 GMT+0
Investigating - Technicians are en-route to site.

Jan 22, 21:33:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter..

]]> Thu, 22 Jan 2026 21:33:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01uuz9pl13macsoy https://krypton-web.instatus.com/incident/cmn3t9asp01uuz9pl13macsoy Wireless Connectivity Outage - Kensington Antenna Type: Incident Affected Components: Kensington/Maitland Antenna Jan 20, 21:18:50 GMT+0 - Resolved - A replacement part was sourced from another Tower site and connectivity has been restored Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Jan 20, 19:23:49 GMT+0 - Investigating - A replacement for the damaged equipment will be sourced tomorrow Jan 20, 15:36:38 GMT+0 - Investigating - A power surge has damaged some equipment on site and we are en-route to obtain a replacement part Jan 20, 14:24:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Kensington antenna. We are presently investigating the matter. Type: Incident

Affected Components:

Jan 20, 21:18:50 GMT+0
Resolved - A replacement part was sourced from another Tower site and connectivity has been restored Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Jan 20, 19:23:49 GMT+0
Investigating - A replacement for the damaged equipment will be sourced tomorrow.

Jan 20, 15:36:38 GMT+0
Investigating - A power surge has damaged some equipment on site and we are en-route to obtain a replacement part.

Jan 20, 14:24:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Kensington antenna. We are presently investigating the matter..

]]> Tue, 20 Jan 2026 14:24:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01upz9pl40v6gkzo https://krypton-web.instatus.com/incident/cmn3t9asp01upz9pl40v6gkzo Wireless Connectivity Outage - Hanover Park Antenna Type: Incident Affected Components: Hanover Park Antenna Dec 25, 15:55:44 GMT+0 - Resolved - Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Dec 25, 13:57:18 GMT+0 - Investigating - A damaged power supply has been identified which we have now replaced with a temporary power unit, restoring about 70% of Customers connectivity. We are enroute to obtain a replacement power supply to resolve the issue Dec 25, 13:20:00 GMT+0 - Investigating - A power related issue has been identified and we are dispatching a team to further investigate the issue at the antenna site Dec 25, 12:48:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter. Type: Incident

Affected Components:

Dec 25, 15:55:44 GMT+0
Resolved - Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Dec 25, 13:57:18 GMT+0
Investigating - A damaged power supply has been identified which we have now replaced with a temporary power unit, restoring about 70% of Customers connectivity. We are enroute to obtain a replacement power supply to resolve the issue.

Dec 25, 13:20:00 GMT+0
Investigating - A power related issue has been identified and we are dispatching a team to further investigate the issue at the antenna site.

Dec 25, 12:48:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter..

]]> Thu, 25 Dec 2025 12:48:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01ukz9plhpdec38k https://krypton-web.instatus.com/incident/cmn3t9asp01ukz9plhpdec38k Wireless Connectivity Outage - Husami Antenna Type: Incident Affected Components: Cravenby/Husami Antenna Dec 9, 19:24:18 GMT+0 - Resolved - The Fibre break and full connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Dec 9, 16:09:00 GMT+0 - Investigating - We have diverted connectivity over a backup link until the Fibre is restored. Connectivity might be a bit slower during this time Dec 9, 14:03:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna due to ongoing construction on the fibre cable route. We are presently investigating the matter. Type: Incident

Affected Components:

Dec 9, 19:24:18 GMT+0
Resolved - The Fibre break and full connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Dec 9, 16:09:00 GMT+0
Investigating - We have diverted connectivity over a backup link until the Fibre is restored. Connectivity might be a bit slower during this time.

Dec 9, 14:03:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna due to ongoing construction on the fibre cable route. We are presently investigating the matter..

]]> Tue, 9 Dec 2025 14:03:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01ugz9pl3mcp1ukq https://krypton-web.instatus.com/incident/cmn3t9asp01ugz9pl3mcp1ukq Wireless Connectivity Outage - Loevenstein, Epping & Kensington Antennas Type: Incident Affected Components: Kensington/Maitland Antenna, Epping Antenna Dec 8, 21:13:42 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Dec 8, 20:11:13 GMT+0 - Investigating - A Fibre break has been detected and our Upstream Service Providers have been notified for repairs Dec 8, 19:23:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Loevenstein, Epping & Kensington antennas. We are presently investigating the matter. Type: Incident

Affected Components: ,

Dec 8, 21:13:42 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Dec 8, 20:11:13 GMT+0
Investigating - A Fibre break has been detected and our Upstream Service Providers have been notified for repairs.

Dec 8, 19:23:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Loevenstein, Epping & Kensington antennas. We are presently investigating the matter..

]]> Mon, 8 Dec 2025 19:23:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01ucz9plgiosb5j3 https://krypton-web.instatus.com/incident/cmn3t9asp01ucz9plgiosb5j3 Fibre Connectivity Outage - Octotel: Kensington, Blouberg & Melkbos Type: Incident Affected Components: Octotel Dec 6, 08:05:12 GMT+0 - Resolved - Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes Dec 5, 20:11:08 GMT+0 - Investigating - We are observing most of our Krypton Web customers connectivity restored now, while only some services still remain down. Kindly note services services remain at risk while the Octotel technicians work on permanent repairs Dec 5, 20:01:41 GMT+0 - Investigating - Connectivity starting to resume however it may be intermittent at present Dec 5, 19:33:00 GMT+0 - Investigating - Floating teams are currently working on repairs onsite. Octotel technicians continue with restoration work to restore connectivity Dec 5, 17:57:20 GMT+0 - Investigating - Octotel technicians have located the damaged fibre and their technicians have started the restoration, requiring new fibre to be floated Dec 5, 16:50:51 GMT+0 - Investigating - Octotel technicians were unsuccessful in localising the fault. A team is currently en route to float a new cable. Dec 5, 16:14:02 GMT+0 - Investigating - Octotel technicians are experiencing difficulties with localising the fault however efforts are ongoing Dec 5, 15:09:00 GMT+0 - Investigating - Octotel technicians are working to localise the fibre break Dec 5, 12:40:00 GMT+0 - Investigating - Fibre Connectivity Outage - Octotel: Kensington, Blouberg & Melkbos affecting all ISPs Octotel engineers are currently investigating the issue. Type: Incident

Affected Components:

Dec 6, 08:05:12 GMT+0
Resolved - Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.

Dec 5, 20:11:08 GMT+0
Investigating - We are observing most of our Krypton Web customers connectivity restored now, while only some services still remain down. Kindly note services services remain at risk while the Octotel technicians work on permanent repairs.

Dec 5, 20:01:41 GMT+0
Investigating - Connectivity starting to resume however it may be intermittent at present.

Dec 5, 19:33:00 GMT+0
Investigating - Floating teams are currently working on repairs onsite. Octotel technicians continue with restoration work to restore connectivity.

Dec 5, 17:57:20 GMT+0
Investigating - Octotel technicians have located the damaged fibre and their technicians have started the restoration, requiring new fibre to be floated.

Dec 5, 16:50:51 GMT+0
Investigating - Octotel technicians were unsuccessful in localising the fault. A team is currently en route to float a new cable..

Dec 5, 16:14:02 GMT+0
Investigating - Octotel technicians are experiencing difficulties with localising the fault however efforts are ongoing.

Dec 5, 15:09:00 GMT+0
Investigating - Octotel technicians are working to localise the fibre break.

Dec 5, 12:40:00 GMT+0
Investigating - Fibre Connectivity Outage - Octotel: Kensington, Blouberg & Melkbos affecting all ISPs Octotel engineers are currently investigating the issue..

]]> Fri, 5 Dec 2025 12:40:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01u2z9plelws1qa7 https://krypton-web.instatus.com/incident/cmn3t9asp01u2z9plelws1qa7 Wireless Connectivity Outage - Husami Antenna Type: Incident Affected Components: Cravenby/Husami Antenna Dec 5, 08:14:55 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Dec 5, 07:09:20 GMT+0 - Investigating - An extensive break has been reported to the main fibre connection. Teams are in process of establishing a back-up connection Dec 5, 04:31:36 GMT+0 - Investigating - Repair teams have been unable to repair the break overnight and will resume the repair work this morning Dec 4, 18:56:37 GMT+0 - Investigating - Awaiting feedback from Upstream Service Provider on extent of damage Dec 4, 17:33:56 GMT+0 - Investigating - Awaiting Service Provider Team to commence repair work Dec 4, 16:42:12 GMT+0 - Investigating - A fibre break has been identified and logged with our upstream service provider Dec 4, 15:23:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna affecting customers in the Cravenby, Ravensmead, Elsies and surrounding areas We are currently investigating the issue Type: Incident

Affected Components:

Dec 5, 08:14:55 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Dec 5, 07:09:20 GMT+0
Investigating - An extensive break has been reported to the main fibre connection. Teams are in process of establishing a back-up connection.

Dec 5, 04:31:36 GMT+0
Investigating - Repair teams have been unable to repair the break overnight and will resume the repair work this morning.

Dec 4, 18:56:37 GMT+0
Investigating - Awaiting feedback from Upstream Service Provider on extent of damage.

Dec 4, 17:33:56 GMT+0
Investigating - Awaiting Service Provider Team to commence repair work.

Dec 4, 16:42:12 GMT+0
Investigating - A fibre break has been identified and logged with our upstream service provider.

Dec 4, 15:23:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna affecting customers in the Cravenby, Ravensmead, Elsies and surrounding areas We are currently investigating the issue.

]]> Thu, 4 Dec 2025 15:23:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01tuz9plctg189jk https://krypton-web.instatus.com/incident/cmn3t9asp01tuz9plctg189jk Wireless Connectivity Outage - Husami Antenna Type: Incident Affected Components: Cravenby/Husami Antenna Dec 1, 23:11:44 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Dec 1, 19:47:10 GMT+0 - Investigating - Multiple fibre point breaks have been reported and an assessment is underway before a repair can be initiated Dec 1, 19:06:44 GMT+0 - Investigating - Awaiting feedback from Upstream Service Provider Dec 1, 17:23:55 GMT+0 - Investigating - Awaiting Service Provider Team to commence repair work Dec 1, 16:37:13 GMT+0 - Investigating - A fibre break has been identified and logged with our upstream service provider Dec 1, 14:28:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna affecting customers in the Cravenby, Ravensmead, Elsies and surrounding areas We are investigating the cause thereof presently Type: Incident

Affected Components:

Dec 1, 23:11:44 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Dec 1, 19:47:10 GMT+0
Investigating - Multiple fibre point breaks have been reported and an assessment is underway before a repair can be initiated.

Dec 1, 19:06:44 GMT+0
Investigating - Awaiting feedback from Upstream Service Provider.

Dec 1, 17:23:55 GMT+0
Investigating - Awaiting Service Provider Team to commence repair work.

Dec 1, 16:37:13 GMT+0
Investigating - A fibre break has been identified and logged with our upstream service provider.

Dec 1, 14:28:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Husami antenna affecting customers in the Cravenby, Ravensmead, Elsies and surrounding areas We are investigating the cause thereof presently.

]]> Mon, 1 Dec 2025 14:28:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01tnz9plgju95ldr https://krypton-web.instatus.com/incident/cmn3t9asp01tnz9plgju95ldr weFNO Scheduled Maintenance - Belgard Node Type: Maintenance Duration: 7 hours Affected Components: weFNO Nov 8, 08:00:00 GMT+0 - Identified - weFNO will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 08/11/2025 10:00 SAST Planned End Date/Time: 08/11/2025 17:00 SAST Window Duration: 7 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your weFNO ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 7 hours

Affected Components:

Nov 8, 08:00:00 GMT+0
Identified - weFNO will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 08/11/2025 10:00 SAST Planned End Date/Time: 08/11/2025 17:00 SAST Window Duration: 7 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your weFNO ONT and router from power at the wall socket for 3 minutes.

]]> Sat, 8 Nov 2025 08:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02iez9pl1h2s04qz https://krypton-web.instatus.com/maintenance/cmn3t9ays02iez9pl1h2s04qz Octotel Scheduled Maintenance - Blouberg, Melkbos Nodes Type: Maintenance Duration: 1 hour Affected Components: Octotel Nov 3, 21:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 03/11/2025 23:00 SAST Planned End Date/Time: 04/11/2025 00:00 SAST Window Duration: 1 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 1 hour

Affected Components:

Nov 3, 21:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 03/11/2025 23:00 SAST Planned End Date/Time: 04/11/2025 00:00 SAST Window Duration: 1 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Mon, 3 Nov 2025 21:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02icz9plakbgf6v9 https://krypton-web.instatus.com/maintenance/cmn3t9ays02icz9plakbgf6v9 Octotel Scheduled Maintenance - Ruyterwacht Node Type: Maintenance Duration: 3 hours Affected Components: Octotel Sep 29, 22:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 30/09/2025 00:00 SAST Planned End Date/Time: 30/09/2025 03:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 3 hours

Affected Components:

Sep 29, 22:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 30/09/2025 00:00 SAST Planned End Date/Time: 30/09/2025 03:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Mon, 29 Sep 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i8z9plg416gd9l https://krypton-web.instatus.com/maintenance/cmn3t9ays02i8z9plg416gd9l VUMA Scheduled Maintenance - Bothasig Node Type: Maintenance Duration: 5 hours Affected Components: Vuma Sep 24, 22:00:00 GMT+0 - Identified - VUMA will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 25/09/2025 00:00 SAST Planned End Date/Time: 25/09/2025 05:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your VUMA ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

Sep 24, 22:00:00 GMT+0
Identified - VUMA will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 25/09/2025 00:00 SAST Planned End Date/Time: 25/09/2025 05:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your VUMA ONT and router from power at the wall socket for 3 minutes.

]]> Wed, 24 Sep 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i6z9pl0eccgwnx https://krypton-web.instatus.com/maintenance/cmn3t9ays02i6z9pl0eccgwnx Octotel Scheduled Maintenance - Strand Node Type: Maintenance Duration: 3 hours Affected Components: Octotel Sep 24, 22:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 25/09/2025 00:00 SAST Planned End Date/Time: 25/09/2025 03:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 3 hours

Affected Components:

Sep 24, 22:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the Maintenance Window. Maintenance Window: Planned Start Date/Time: 25/09/2025 00:00 SAST Planned End Date/Time: 25/09/2025 03:00 SAST Window Duration: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Wed, 24 Sep 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02iaz9pl3gel8a9j https://krypton-web.instatus.com/maintenance/cmn3t9ays02iaz9pl3gel8a9j VUMA planned maintenance - Infrastructure upgrade Type: Maintenance Duration: 1 hour Affected Components: Vuma Sep 16, 23:00:00 GMT+0 - Identified - VUMA will be performing a planned upgrade maintenance on their network to improve infrastructure Customers can expect intermittent disconnects/loss of connectivity during the maintenance window Maintenance Window: 1 Hour Start: 17 Sep 2025 01:00am End: 17 Sep 2025 02:00am After the maintenance window, connectivity should resume as normal Should you not have connectivity after the maintenance window, please restart your equipment by unplugging both your router and the VUMA ONT from power at the wall socket for 3 minutes Type: Maintenance

Duration: 1 hour

Affected Components:

Sep 16, 23:00:00 GMT+0
Identified - VUMA will be performing a planned upgrade maintenance on their network to improve infrastructure Customers can expect intermittent disconnects/loss of connectivity during the maintenance window Maintenance Window: 1 Hour Start: 17 Sep 2025 01:00am End: 17 Sep 2025 02:00am After the maintenance window, connectivity should resume as normal Should you not have connectivity after the maintenance window, please restart your equipment by unplugging both your router and the VUMA ONT from power at the wall socket for 3 minutes.

]]> Tue, 16 Sep 2025 23:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i4z9plhyeb2u4e https://krypton-web.instatus.com/maintenance/cmn3t9ays02i4z9plhyeb2u4e Octotel Scheduled Maintenance - East CBD, Bree Node Type: Maintenance Duration: 5 hours Affected Components: Octotel Aug 5, 22:00:00 GMT+0 - Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the maintenance window. Planned Start Date/Time: 06/08/2025 00:00 SAST Planned End Date/Time: 06/08/2025 05:00 SAST Maintenance Window: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes Type: Maintenance

Duration: 5 hours

Affected Components:

Aug 5, 22:00:00 GMT+0
Identified - Octotel will be performing planned maintenance on their network that will affect connectivity for Customers connecting to this node. You can expect periods of intermittent/no connectivity at times during the maintenance window. Planned Start Date/Time: 06/08/2025 00:00 SAST Planned End Date/Time: 06/08/2025 05:00 SAST Maintenance Window: 5 hours Expected Impact: Medium After the maintenance window, should you not have connectivity, please restart your equipment by unplugging both your Octotel ONT and router from power at the wall socket for 3 minutes.

]]> Tue, 5 Aug 2025 22:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i2z9pl2v9tha38 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i2z9pl2v9tha38 Fibre Connectivity Outage - VUMA - Monte Vista & Plattekloof Glen Type: Incident Affected Components: Vuma Aug 3, 08:24:23 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes Aug 3, 06:28:00 GMT+0 - Investigating - Kryptonians. The VUMA Fibre service on their Monte Vista & Plattekloof Glen Nodes are currently down affecting surrounding areas. VUMA engineers are currently investigating the issue. Type: Incident

Affected Components:

Aug 3, 08:24:23 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes.

Aug 3, 06:28:00 GMT+0
Investigating - Kryptonians. The VUMA Fibre service on their Monte Vista & Plattekloof Glen Nodes are currently down affecting surrounding areas. VUMA engineers are currently investigating the issue..

]]> Sun, 3 Aug 2025 06:28:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01tkz9pl72lqdh8f https://krypton-web.instatus.com/incident/cmn3t9asp01tkz9pl72lqdh8f Wireless Connectivity - Hanover Park, Rylands and surrounds Type: Incident Affected Components: Rylands Antenna, Hanover Park Antenna Jul 25, 20:33:50 GMT+0 - Resolved - The fiber break has been restored and connectivity has been re-routed back on the main fiber line. All speeds should be back to normal. We apologize for the inconvenience Jul 24, 09:40:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved Type: Incident

Affected Components: ,

Jul 25, 20:33:50 GMT+0
Resolved - The fiber break has been restored and connectivity has been re-routed back on the main fiber line. All speeds should be back to normal. We apologize for the inconvenience.

Jul 24, 09:40:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved.

]]> Thu, 24 Jul 2025 09:40:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01thz9pl1nh1c6o1 https://krypton-web.instatus.com/incident/cmn3t9asp01thz9pl1nh1c6o1 Wireless Connectivity - Hanover Park, Rylands and surrounds Type: Incident Affected Components: Rylands Antenna, Hanover Park Antenna Jul 22, 21:20:24 GMT+0 - Resolved - The Fibre line has been repaired and Connectivity and full speeds have been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Jul 22, 13:20:15 GMT+0 - Investigating - A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved Jul 22, 12:40:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. We are presently investigating the matter. Type: Incident

Affected Components: ,

Jul 22, 21:20:24 GMT+0
Resolved - The Fibre line has been repaired and Connectivity and full speeds have been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Jul 22, 13:20:15 GMT+0
Investigating - A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved.

Jul 22, 12:40:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. We are presently investigating the matter..

]]> Tue, 22 Jul 2025 12:40:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01tdz9pl56kq7hoz https://krypton-web.instatus.com/incident/cmn3t9asp01tdz9pl56kq7hoz Octotel Scheduled Maintenance - All areas Type: Maintenance Duration: 2 hours Affected Components: Octotel Jul 15, 01:00:00 GMT+0 - Identified - Octotel will be performing Planned Maintenance on their network node in Rondebosch that will affect customers in the all areas. Customers will experience periods of no connectivity during the duration of the maintenance window. Planned Start Date/Time: 15 July 2025 03:00 SAST Planned End date/Time: 15 July 2025 05:00 SAST Maintenance Window: 2 hours Expected Impact: High After the maintenance window you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes Type: Maintenance

Duration: 2 hours

Affected Components:

Jul 15, 01:00:00 GMT+0
Identified - Octotel will be performing Planned Maintenance on their network node in Rondebosch that will affect customers in the all areas. Customers will experience periods of no connectivity during the duration of the maintenance window. Planned Start Date/Time: 15 July 2025 03:00 SAST Planned End date/Time: 15 July 2025 05:00 SAST Maintenance Window: 2 hours Expected Impact: High After the maintenance window you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes.

]]> Tue, 15 Jul 2025 01:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02i0z9pl3482885n https://krypton-web.instatus.com/maintenance/cmn3t9ays02i0z9pl3482885n Wireless Connectivity Outage - Hanover Park Antenna Type: Incident Affected Components: Hanover Park Antenna Jun 26, 19:08:30 GMT+0 - Resolved - Power and all connectivity has been restored Should you not yet have connectivity, please restart your equipment by unplugging both the router and white POE brick power plugs from the wall socket. Leave unplugged for 3 minutes then plug back into the wall socket and power up Jun 26, 18:53:00 GMT+0 - Investigating - No further update from Council as yet. The matter will be escalated in the morning Jun 26, 15:37:44 GMT+0 - Investigating - We are still awaiting resolution/feedback from Council on the matter. Once they resolve the power issue, then the connection will be restored Jun 26, 12:47:29 GMT+0 - Investigating - A generator could not be installed due to no cover available to protect it from any possible rain. The power issue has been logged with Council for resolution. We await their feedback Jun 26, 12:03:46 GMT+0 - Investigating - A power issue has been identified affecting the site. We are prepping to bring a generator to site Jun 26, 11:35:17 GMT+0 - Investigating - Technicians on route to site Jun 26, 10:46:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter. Type: Incident

Affected Components:

Jun 26, 19:08:30 GMT+0
Resolved - Power and all connectivity has been restored Should you not yet have connectivity, please restart your equipment by unplugging both the router and white POE brick power plugs from the wall socket. Leave unplugged for 3 minutes then plug back into the wall socket and power up.

Jun 26, 18:53:00 GMT+0
Investigating - No further update from Council as yet. The matter will be escalated in the morning.

Jun 26, 15:37:44 GMT+0
Investigating - We are still awaiting resolution/feedback from Council on the matter. Once they resolve the power issue, then the connection will be restored.

Jun 26, 12:47:29 GMT+0
Investigating - A generator could not be installed due to no cover available to protect it from any possible rain. The power issue has been logged with Council for resolution. We await their feedback.

Jun 26, 12:03:46 GMT+0
Investigating - A power issue has been identified affecting the site. We are prepping to bring a generator to site.

Jun 26, 11:35:17 GMT+0
Investigating - Technicians on route to site.

Jun 26, 10:46:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter..

]]> Thu, 26 Jun 2025 10:46:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01t5z9pl49uqffxr https://krypton-web.instatus.com/incident/cmn3t9asp01t5z9pl49uqffxr Wireless Scheduled Maintenance - Cravenby/Husami Antenna Type: Maintenance Duration: 3 hours Affected Components: Cravenby/Husami Antenna Jun 26, 07:00:00 GMT+0 - Identified - We will be performing scheduled maintenance to our equipment at our Cravenby/Husami antenna. Maintenance teams will be performing various checks to ensure that our antenna are running optimally Maintenance Window: Start: Thursday 26 June 2025 09:00am End: Thursday 26 June 2025 12:00pm Connectivity during this time may be intermittent due to periods of downtime Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes Type: Maintenance

Duration: 3 hours

Affected Components:

Jun 26, 07:00:00 GMT+0
Identified - We will be performing scheduled maintenance to our equipment at our Cravenby/Husami antenna. Maintenance teams will be performing various checks to ensure that our antenna are running optimally Maintenance Window: Start: Thursday 26 June 2025 09:00am End: Thursday 26 June 2025 12:00pm Connectivity during this time may be intermittent due to periods of downtime Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes.

]]> Thu, 26 Jun 2025 07:00:00 +0000 https://krypton-web.instatus.com/maintenance/cmn3t9ays02hyz9ple3x5cneg https://krypton-web.instatus.com/maintenance/cmn3t9ays02hyz9ple3x5cneg Octotel Outage - Athlone Node (Partial) Type: Incident Affected Components: Octotel Jun 6, 13:08:05 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and ONT from power at the wall socket for 3 minutes Jun 6, 09:11:43 GMT+0 - Investigating - Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers. Jun 6, 05:40:00 GMT+0 - Investigating - Octotel is experiencing a fibre break on their network affecting certain customers in the Athlone, Manenberg area. Octotel's engineers are assessing the damage Type: Incident

Affected Components:

Jun 6, 13:08:05 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and ONT from power at the wall socket for 3 minutes.

Jun 6, 09:11:43 GMT+0
Investigating - Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers..

Jun 6, 05:40:00 GMT+0
Investigating - Octotel is experiencing a fibre break on their network affecting certain customers in the Athlone, Manenberg area. Octotel's engineers are assessing the damage.

]]> Fri, 6 Jun 2025 05:40:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01t1z9pl9606cwjn https://krypton-web.instatus.com/incident/cmn3t9asp01t1z9pl9606cwjn Vuma Outage - Lansdowne Area Type: Incident Affected Components: Vuma Jun 6, 01:04:43 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes Jun 5, 21:15:00 GMT+0 - Investigating - We are aware of an issue causing loss of connectivity affecting customers on the Vuma Fibre network in the Lansdowne, Crawford, Kenwyn, Rondebosch East and Surrounding areas. Please note that Vuma Is currently busy with an emergency change over. Customers will experience intermittent/no connectivity during this period. We apologize for the inconvenience. Type: Incident

Affected Components:

Jun 6, 01:04:43 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

Jun 5, 21:15:00 GMT+0
Investigating - We are aware of an issue causing loss of connectivity affecting customers on the Vuma Fibre network in the Lansdowne, Crawford, Kenwyn, Rondebosch East and Surrounding areas. Please note that Vuma Is currently busy with an emergency change over. Customers will experience intermittent/no connectivity during this period. We apologize for the inconvenience..

]]> Thu, 5 Jun 2025 21:15:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01syz9pl5p4shcxp https://krypton-web.instatus.com/incident/cmn3t9asp01syz9pl5p4shcxp Openserve Fibre Connectivity Outage - Belhar Area Type: Incident Affected Components: Openserve May 31, 14:11:31 GMT+0 - Resolved - Connectivity has been restored by Openserve. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes May 30, 16:35:00 GMT+0 - Investigating - Kryptonians. We are picking up that the Openserve Fibre service in their Belhar Node is currently down Type: Incident

Affected Components:

May 31, 14:11:31 GMT+0
Resolved - Connectivity has been restored by Openserve. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

May 30, 16:35:00 GMT+0
Investigating - Kryptonians. We are picking up that the Openserve Fibre service in their Belhar Node is currently down.

]]> Fri, 30 May 2025 16:35:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01svz9plaogib1mc https://krypton-web.instatus.com/incident/cmn3t9asp01svz9plaogib1mc Wireless Connectivity Outage - Hanover Parker Antenna Type: Incident Affected Components: Hanover Park Antenna May 14, 20:57:34 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes May 14, 20:11:05 GMT+0 - Investigating - A power supply issue has been identified. A Road Team will assess/replace the affected components in the morning May 14, 19:22:37 GMT+0 - Investigating - A power related issue is suspected. We are further investigating the issue May 14, 18:39:00 GMT+0 - Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna causing a loss of internet connectiviyt. We are presently investigating the matter. Type: Incident

Affected Components:

May 14, 20:57:34 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

May 14, 20:11:05 GMT+0
Investigating - A power supply issue has been identified. A Road Team will assess/replace the affected components in the morning.

May 14, 19:22:37 GMT+0
Investigating - A power related issue is suspected. We are further investigating the issue.

May 14, 18:39:00 GMT+0
Investigating - We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna causing a loss of internet connectiviyt. We are presently investigating the matter..

]]> Wed, 14 May 2025 18:39:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9asp01sqz9plbymd3pjt https://krypton-web.instatus.com/incident/cmn3t9asp01sqz9plbymd3pjt Fibre Connectivity Outage - WeFNO Kraaifontein Type: Incident Affected Components: weFNO May 7, 06:04:03 GMT+0 - Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes May 6, 11:40:00 GMT+0 - Investigating - Kryptonians. The WeFNO Kraaifontein Node is currently down. WeFNO engineers are currently investigating the issue. Type: Incident

Affected Components:

May 7, 06:04:03 GMT+0
Resolved - Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes.

May 6, 11:40:00 GMT+0
Investigating - Kryptonians. The WeFNO Kraaifontein Node is currently down. WeFNO engineers are currently investigating the issue..

]]> Tue, 6 May 2025 11:40:00 +0000 https://krypton-web.instatus.com/incident/cmn3t9aso01snz9pl15jla8bh https://krypton-web.instatus.com/incident/cmn3t9aso01snz9pl15jla8bh