Krypton Web - Notice history

Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

The generator installation team are experiencing a power supply connection issue and we are in progress to resolve this We expect power to be restored with the next hour

A generator is on site and we expected it to be connected and supplying power within the next the next hour

A power issue to the tower site has been identified and the issue has been logged with upstream service providers. We are working on installing a backup power supply/generator during the course of the morning

Technicians are en-route to site

A replacement part was sourced from another Tower site and connectivity has been restored Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

A replacement for the damaged equipment will be sourced tomorrow

A power surge has damaged some equipment on site and we are en-route to obtain a replacement part

Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

A damaged power supply has been identified which we have now replaced with a temporary power unit, restoring about 70% of Customers connectivity. We are enroute to obtain a replacement power supply to resolve the issue

A power related issue has been identified and we are dispatching a team to further investigate the issue at the antenna site

The Fibre break and full connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

We have diverted connectivity over a backup link until the Fibre is restored. Connectivity might be a bit slower during this time

Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

A Fibre break has been detected and our Upstream Service Providers have been notified for repairs

Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and Fibre ONT device from power at the wall socket for 3 minutes

We are observing most of our Krypton Web customers connectivity restored now, while only some services still remain down. Kindly note services services remain at risk while the Octotel technicians work on permanent repairs

Connectivity starting to resume however it may be intermittent at present

Floating teams are currently working on repairs onsite. Octotel technicians continue with restoration work to restore connectivity

Octotel technicians have located the damaged fibre and their technicians have started the restoration, requiring new fibre to be floated

Octotel technicians were unsuccessful in localising the fault. A team is currently en route to float a new cable.

Octotel technicians are experiencing difficulties with localising the fault however efforts are ongoing

Octotel technicians are working to localise the fibre break

Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

An extensive break has been reported to the main fibre connection. Teams are in process of establishing a back-up connection

Repair teams have been unable to repair the break overnight and will resume the repair work this morning

Awaiting feedback from Upstream Service Provider on extent of damage

Awaiting Service Provider Team to commence repair work

A fibre break has been identified and logged with our upstream service provider