Krypton Web - Wireless Connectivity Outage - Hanover Park Antenna – Incident details

All systems operational

Wireless Connectivity Outage - Hanover Park Antenna

Resolved
Partial outage
Started 10 months agoLasted 3 hours 7 minutes

Affected

Wireless Service

Partial outage from 12:48 PM to 3:55 PM

Hanover Park Antenna

Partial outage from 12:48 PM to 3:55 PM

Updates
  • Resolved
    UTC
    Resolved

    Connectivity has been fully restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Update
    UTC
    Update

    A damaged power supply has been identified which we have now replaced with a temporary power unit, restoring about 70% of Customers connectivity. We are enroute to obtain a replacement power supply to resolve the issue

  • Update
    UTC
    Update

    A power related issue has been identified and we are dispatching a team to further investigate the issue at the antenna site

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter.