Krypton Web - Wireless Connectivity Outage - Kensington Antenna – Incident details

All systems operational

Wireless Connectivity Outage - Kensington Antenna

Resolved
Partial outage
Started 8 months agoLasted about 7 hours

Affected

Wireless Service

Partial outage from 2:24 PM to 9:18 PM

Kensington/Maitland Antenna

Partial outage from 2:24 PM to 9:18 PM

Updates
  • Resolved
    UTC
    Resolved

    A replacement part was sourced from another Tower site and connectivity has been restored Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Update
    UTC
    Update

    A replacement for the damaged equipment will be sourced tomorrow

  • Update
    UTC
    Update

    A power surge has damaged some equipment on site and we are en-route to obtain a replacement part

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for customers connecting to our Kensington antenna. We are presently investigating the matter.