Krypton Web - Wireless Connectivity Outage - Hanover Park Antenna – Incident details

All systems operational

Wireless Connectivity Outage - Hanover Park Antenna

Resolved
Partial outage
Started 8 months agoLasted about 12 hours

Affected

Wireless Service

Partial outage from 9:33 PM to 9:43 AM

Hanover Park Antenna

Partial outage from 9:33 PM to 9:43 AM

Updates
  • Resolved
    UTC
    Resolved

    Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Update
    UTC
    Update

    The generator installation team are experiencing a power supply connection issue and we are in progress to resolve this We expect power to be restored with the next hour

  • Update
    UTC
    Update

    A generator is on site and we expected it to be connected and supplying power within the next the next hour

  • Update
    UTC
    Update

    A power issue to the tower site has been identified and the issue has been logged with upstream service providers. We are working on installing a backup power supply/generator during the course of the morning

  • Update
    UTC
    Update

    Technicians are en-route to site

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter.