Krypton Web - Notice history

All systems operational

Operational

Cybersmart - Operational

Frogfoot - Operational

Octotel - Operational

Openserve - Operational

Thinkspeed - Operational

Vuma - Operational

weFNO - Operational

Operational

Cravenby/Husami Antenna - Operational

Epping Antenna - Operational

Hanover Park Antenna - Operational

Kensington/Maitland Antenna - Operational

Loevenstein Antenna - Operational

Rylands Antenna - Operational

Operational

VoIP - Operational

Notice history

Dec 2021

Slow Download speed over Octotel Network
  • Resolved
    UTC
    Resolved

    Update from Octotel: "Please note the cause for the intermittent slow speeds was identified and mitigated" Kindly test your connection speed and report should there be any further issues

  • Investigating
    UTC
    Investigating

    We have detected and are aware of the slow download connectivity over the Octotel Fibre service in certain areas. We have raised a query with Octotel this morning and await their reply as they are investigating the matter. Kindly subscribe to our Network status page http://status.kryptonweb.co.za/ for further updates

Break in Octotel Connectivity
  • Resolved
    UTC
    Resolved

    All Octotel connectivity has been restored by the FNO

  • Update
    UTC
    Update

    All Octotel connectivity has been restored by the FNO

  • Update
    UTC
    Update

    Connection is up again currently. We will monitor the stability before we resolve the incident

  • Investigating
    UTC
    Investigating

    Kryptonians. Parts of the Octotel network has gone down again. We are awaiting feedback from Octotel regarding a resolution. Follow http://status.kryptonweb.co.za/ for updates

Break in Octotel Connectivity
  • Resolved
    UTC
    Resolved

    Octotel: Experienced a core network outage impacting multiple areas. Issue resolved. All customer connections should now be working

  • Investigating
    UTC
    Investigating

    Break affects clients on the Kensington, Maitland, Cravenby, Ravensmead area. We are awaiting Octotel's resolution

Slow to no connectivity on Wireless
  • Resolved
    UTC
    Resolved

    The Upstream provider resolved the issue on their network at around 11:50 pm. All systems are fully operational. We apologize for any inconvenience caused

  • Investigating
    UTC
    Investigating

    We have identified an issue on our Wireless links at which started at 11pm. The issue has been taken up with the Upstream Fibre network Operator. They are currently working on the issue to restore connectivity as fast as possible. We apologize for any inconvenience

Nov 2021

Intermittent Connectivity
  • Update
    UTC
    Update

    Issue at our Upstream Service Provider has been resolved. Incident reports will be emailed

  • Investigating
    UTC
    Investigating

    Kryptonians. We are aware of the intermittent connectivity to our Wireless customers at present. We are investigating to confirm the cause.

Oct 2021

Power outage at Kensington Tower
  • Resolved
    UTC
    Resolved

    Power and Connectivity to the Kensington Cluster has been restored

  • Investigating
    UTC
    Investigating

    We are aware of the loss of connectivity in the Kensington area due to a power outage. We are attending to the issue and should have power restored this morning.

Power outage at Kensington Tower
  • Resolved
    UTC
    Resolved

    Power has been restored to the site

  • Investigating
    UTC
    Investigating

    Dear Kryptonians. Load shedding has caused a power circuit to blow at our Kensington Tower. Unfortunately, we cannot gain access to the municipal supply which is powering the tower this evening. Our backup batteries have also out of Kryptonite sadly. We will await council to repair the power supply in the morning.

Octotel - Green Node Maintenance - 7 October 2021
  • Planned
    October 06, 2021 at 11:00 PMUTC
    Planned
    October 06, 2021 at 11:00 PMUTC

    Octotel will be performing upgrades on their network as per below Impacted Node: Greenpoint Date: Thursday 07 October 2021 Change Window: 01:00-05:00 Expected downtime: 5-10min Should you lose connectivity during this time, please do the following: 1. Wait 10 min 2. Power down your ONT as well as router for 60 secs. 3. Power on ONT, wait 30 secs 4. Power on Router

Octotel Network - Rondebosch Route Maintenance - 5th - 7th October 2021
  • Planned
    October 06, 2021 at 10:00 PMUTC
    Planned
    October 06, 2021 at 10:00 PMUTC

    Octotel Engineers will be performing continued route maintenance in the following node: Rondebosch The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection. Please see dates and time of the maintenance schedule below: Dates: Tuesday, 5th October 2021 Start time: 00:00am - 06:00am Duration: 6 hours Dates: Thursday, 7th October 2021 Start time: 00:00am - 06:00am Duration: 6 hours Please see list of Roads that will be worked in during the maintenance window: shetland dumbarton sunnybrae campground rd mona crescent Mariendahl Ave Imam Haron Selous markham Livingstin Nansen Aberdeen Keurboom Harman rd Dumbarton Queen Victoria St Ledger Columbus St Michaels Belverdere Hall str Miller Parry Mariendahl Ave Mayfair Mariendahl Chalfont Mona Cresent Franklin Columbus Cook Markham Nares rd St ledger Avalon Middleton rd Mayfair Palmyra midwood Stanley Heather St andrews st georges St Andrews Mons ave St thomas Kinkleway Garrison Hamilton Garrison Sanatorium Imam Haron Milner Rooseveld The Claremont If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. Octotel Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity. For more information on this maintenance, please whatsapp support on 087 551 3456 or email support@kryptonweb.co.za

Octotel Network - Rondebosch Route Maintenance - 5th - 7th October 2021
  • Planned
    October 04, 2021 at 10:00 PMUTC
    Planned
    October 04, 2021 at 10:00 PMUTC

    Octotel Engineers will be performing continued route maintenance in the following node: Rondebosch The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection. Please see dates and time of the maintenance schedule below: Dates: Tuesday, 5th October 2021 Start time: 00:00am - 06:00am Duration: 6 hours Dates: Thursday, 7th October 2021 Start time: 00:00am - 06:00am Duration: 6 hours Please see list of Roads that will be worked in during the maintenance window: shetland dumbarton sunnybrae campground rd mona crescent Mariendahl Ave Imam Haron Selous markham Livingstin Nansen Aberdeen Keurboom Harman rd Dumbarton Queen Victoria St Ledger Columbus St Michaels Belverdere Hall str Miller Parry Mariendahl Ave Mayfair Mariendahl Chalfont Mona Cresent Franklin Columbus Cook Markham Nares rd St ledger Avalon Middleton rd Mayfair Palmyra midwood Stanley Heather St andrews st georges St Andrews Mons ave St thomas Kinkleway Garrison Hamilton Garrison Sanatorium Imam Haron Milner Rooseveld The Claremont If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. Octotel Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity. For more information on this maintenance, please whatsapp support on 087 551 3456 or email support@kryptonweb.co.za

Oct 2021 to Dec 2021

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