Krypton Web - Notice history

All systems operational

Operational

Cybersmart - Operational

Comtel Connect - Operational

DFA - Operational

Frogfoot - Operational

MetroFibre - Operational

Octotel - Operational

Openserve - Operational

Thinkspeed/Lightstruck - Operational

Vuma - Operational

weFNO - Operational

Operational

Cravenby/Husami Antenna - Operational

Epping Antenna - Operational

Hanover Park Antenna - Operational

Kensington/Maitland Antenna - Operational

Loevenstein Antenna - Operational

Rylands Antenna - Operational

Operational

VoIP - Operational

Notice history

View current status

Jul 2022

Fibre Connectivity Outage - Octotel FNO: Blouberg and Kensington Nodes
ResolvedPartial outage27 minutes
  • Resolved
    UTC
    Resolved

    Connectivity to the nodes have been restored and are testing stable. Clients still having issues please restart your equipment by unplugging devices from the wall socket for 3 minutes.

  • Investigating
    UTC
    Investigating

    Kryptonians. The Octotel Fibre network on their Blouberg and Kensington Nodes are currently down and experiencing limited to no connectivity. Octotel engineers are currently investigating the issue.

JUL15
Fibre Maintenance: Octotel - Rondebosch Node
CompletedMaintenance1 hour
  • Planned
    July 15, 2022 at 12:48 PMUTC
    Planned
    July 15, 2022 at 12:48 PMUTC

    Octotel Engineers will be performing emergency hardware maintenance at the Rondebosch Node to ensure the continued resilience of the network. Planned Start Date/Time: 15/07/2022 03:00 SAST Planned End date/Time: 15/07/2022 05:00 SAST Maintenance Window: 2 hours Expected Impact: High Due to the nature of the change, customers can expect service disruption ranging from periods of extended disconnects, packet loss, and higher latency for the duration of the maintenance window. After maintenance an equipment restart might be required to reconnect Restart your equipment by unplugging it from power at the wall socket for 3 minutes

  • Update
    July 15, 2022 at 11:49 AMUTC
    Update
    July 15, 2022 at 11:49 AMUTC

    TThe maintenance has been completed

  • In progress
    July 15, 2022 at 1:00 AMUTC
    In progress
    July 15, 2022 at 1:00 AMUTC

    The maintenance has been started

Fibre Degraded Performance - Octotel
ResolvedDegraded performance1 hour 30 minutes
  • Resolved
    UTC
    Resolved

    Octotel engineers have observed degradation on a core link affecting some of our customers (10h30). (We first notified Octotel of our customer issues at 09h22) Octotel NOC will continue to monitor and will provide further updates once fully resolved. No further customer impact is expected

  • Investigating
    UTC
    Investigating

    Octotel engineers have observed degradation on a core link affecting some of our customers (10h30). (We first notified Octotel of our customer issues at 09h22) Octotel NOC will continue to monitor and will provide further updates once fully resolved. No further customer impact is expected

JUL8
Wireless Maintenance: 8th July 2022 - All sites and customers
CompletedMaintenance12 hours
  • Planned
    July 08, 2022 at 6:00 PMUTC
    Planned
    July 08, 2022 at 6:00 PMUTC

    Our upstream service provider will be performing hardware maintenance on their upstream undersea cables affecting transmission over the Fibre lines supplying our all our Towers. Start: 8th July 2022 20h00 SAST Planned End: 9th July 2022 08h00 SAST Maintenance Window: 12 hours Expected Impact Time: 6 Hours Due to the nature of the maintenance, all Wireless customers can expect service disruption ranging from packet loss and higher than normal latency to periods of disconnects/no internet connection, for the duration of the maintenance window. Engineers and field technicians will be present to ensure the maintenance is kept to a minimum. An equipment restart may be required to resync your internet connection. Restart all your equipment by unplugging it from power for 3 minutes

JUL7
Fibre Maintenance: Octotel on core environment 07/07/2022
CompletedMaintenance3 hours
  • Planned
    July 07, 2022 at 12:00 AMUTC
    Planned
    July 07, 2022 at 12:00 AMUTC

    Octotel engineers will be performing hardware maintenance on their core environment. Start: 07/07/2022 02:00 SAST Planned End: 07/07/2022 05:00 SAST Maintenance Window: 3 hours Expected Impact: High Due to the nature of the change being a core bandwidth upgrade, all customers can expect service disruption ranging from periods of extended disconnects, packet loss and higher than normal latency for the duration of the maintenance window. This is a continuation of maintenance initiated on 28 June 2022. Octotel engineers will be onsite to ensure the maintenance is kept to a minimum. An equipment restart may be required to resync your internet connection. Restart all your equipment by unplugging it from power for 3 minutes

Jun 2022

JUN30
Fibre Maintenance: Octotel on core environment 30/06/2022
CompletedMaintenance3 hours
  • Planned
    June 30, 2022 at 12:00 AMUTC
    Planned
    June 30, 2022 at 12:00 AMUTC

    Octotel engineers will be performing hardware maintenance at our core environment. Start: 30/06/2022 02:00 SAST Planned End: 30/06/2022 05:00 SAST Maintenance Window: 3 hours Expected Impact: High Due to the nature of the change being a core bandwidth upgrade, all customers can expect service disruption ranging from periods of extended disconnects, packet loss and higher than normal latency for the duration of the maintenance window. Octotel engineers will be onsite to ensure the maintenance is kept to a minimum. An equipment restart may be required to resync your internet connection. Restart all your equipment by unplugging it from power for 3 minutes

JUN29
Wireless Maintenance: 29th June 2022 - All sites and customers
CompletedMaintenance8 hours
  • Planned
    June 29, 2022 at 8:00 PMUTC
    Planned
    June 29, 2022 at 8:00 PMUTC

    Our upstream service provider will be performing hardware maintenance on their Fibre lines supplying our all our Towers. Start: 29th June 2022 22h00 SAST Planned End: 30th June 2022 06h00 SAST Maintenance Window: 8 hours Expected Impact: High Due to the nature of the maintenance, all Wireless customers can expect service disruption ranging from periods of extended disconnects, packet loss and higher than normal latency for the duration of the maintenance window. Engineers and field technicians will be onsite to ensure the maintenance is kept to a minimum. An equipment restart may be required to resync your internet connection. Restart all your equipment by unplugging it from power for 3 minutes

JUN29
Fibre Maintenance: Octotel on core environment 29/06/2022
CompletedMaintenance3 hours
  • Planned
    June 29, 2022 at 12:00 AMUTC
    Planned
    June 29, 2022 at 12:00 AMUTC

    Octotel engineers will be performing hardware maintenance at our core environment. Start: 29/06/2022 02:00 SAST Planned End: 29/06/2022 05:00 SAST Maintenance Window: 3 hours Expected Impact: High Due to the nature of the change being a core bandwidth upgrade, all customers can expect service disruption ranging from periods of extended disconnects, packet loss and higher than normal latency for the duration of the maintenance window. Octotel engineers will be onsite to ensure the maintenance is kept to a minimum. An equipment restart may be required to resync your internet connection. Restart all your equipment by unplugging it from power for 3 minutes

JUN28
Fibre Maintenance: Octotel on core environment 28/06/2022
CompletedMaintenance3 hours
  • Planned
    June 28, 2022 at 12:00 AMUTC
    Planned
    June 28, 2022 at 12:00 AMUTC

    Octotel engineers will be performing hardware maintenance at our core environment. Start: 28/06/2022 02:00 SAST Planned End: 28/06/2022 05:00 SAST Maintenance Window: 3 hours Expected Impact: High Due to the nature of the change being a core bandwidth upgrade, all customers can expect service disruption ranging from periods of extended disconnects, packet loss and higher than normal latency for the duration of the maintenance window. Octotel engineers will be onsite to ensure the maintenance is kept to a minimum. An equipment restart may be required to resync your internet connection. Restart all your equipment by unplugging it from power for 3 minutes

JUN27
Fibre & Wireless Maintenance: 27th June 2022 - All sites and customers
CompletedMaintenance8 hours
  • Planned
    June 27, 2022 at 8:00 PMUTC
    Planned
    June 27, 2022 at 8:00 PMUTC

    Our upstream service provider will be performing un-scheduled hardware maintenance on our International Connect Lines Start: 27th June 2022 22h00 SAST Planned End: 28th June 2022 06h00 SAST Maintenance Window: 8 hours Expected Downtime: 30 minutes Due to the nature of the maintenance, all customers can expect service disruption on international traffic - ranging from disconnects, packet loss and higher than normal latency for the duration of the maintenance window. Engineers and field technicians will be onsite to ensure the maintenance is kept to a minimum. An equipment restart may be required to resync your internet connection. Restart all your equipment by unplugging it from power for 3 minutes

May 2022

MAY27
Fibre Maintenance: Octotel - Kensington Node
CompletedMaintenance2 hours
  • Planned
    May 27, 2022 at 1:00 AMUTC
    Planned
    May 27, 2022 at 1:00 AMUTC

    Octotel engineers will be performing hardware maintenance on the following the Kensington & Blouberg Nodes Date: Friday, 27th May 2022 Time: 03h00 - 05h00 Maintenance window: 2 hours Customers may experience service disruption ranging from disconnects, packet loss, to higher network latency for the duration of the maintenance window. Octotel engineers will be onsite to ensure the maintenance is kept to a minimum.

MAY26
Scheduled Maintenance - Rylands Antenna
CompletedMaintenance8 hours
  • Planned
    May 26, 2022 at 7:00 AMUTC
    Planned
    May 26, 2022 at 7:00 AMUTC

    Good day Kryptonians We are planning to perform maintenance and upgrades on the Rylands Antenna during the course of the day this Thursday 26th May 2022 Due to the nature of this upgrade, clients connecting to the affected Antenna may loose connectivity for three periods of up to 30 minutes each, as we may need to configure the upgraded equipment for the specific environment Date: Thursday, 26th May 2022 Maintenance Window: 09h00 - 17h00 Expected Downtime: 3 periods of 30 minutes each Please note as we will be working at a 25m height, should adverse weather affect our maintenance we will have to re-schedule for an alternate date Only clients connecting to one specific Antenna at Habibia will be affected Thank you the Krypton Web Team

  • In progress
    May 25, 2022 at 9:38 AMUTC
    In progress
    May 25, 2022 at 9:38 AMUTC

    Maintenance postponed: Cherry Picker unavailable

MAY26
Scheduled Maintenance - Jolly Nuts Antenna
CompletedMaintenance8 hours
  • Planned
    May 26, 2022 at 7:00 AMUTC
    Planned
    May 26, 2022 at 7:00 AMUTC

    We are planning to perform maintenance and upgrades on the Jolly Nuts Antenna during the course of the day this Thursday 26th May 2022 Due to the nature of this upgrade, clients connecting to the affected Antenna may loose connectivity for extended periods of time during the course of the day as we upgrade the equipment Date: Thursday, 26th May 2022 Maintenance Window: 09h00 - 17h00 Expected Downtime: Extended periods during the Maintenance Window Please note as we will be working at height, should adverse weather affect our maintenance we will have to re-schedule for an alternate date Only clients receiving this email will be affected Thank you the Krypton Web Team

  • In progress
    May 25, 2022 at 9:37 AMUTC
    In progress
    May 25, 2022 at 9:37 AMUTC

    Maintenance postponed: Cherry Picker unavailable

Fibre: Frogfoot Outage
ResolvedPartial outage9 hours 53 minutes
  • Resolved
    UTC
    Resolved

    All issues were resolved and connectivity should be back to normal

  • Investigating
    UTC
    Investigating

    A network outage affecting Frogfoot Cape Town across all ISPs is being investigated. Affected clients will experience limited to no connectivity intermittently during the course of the day. Frogfoot engineers are working on resolving this issue

Wireless: Kensington Antenna
ResolvedPartial outage34 minutes
  • Resolved
    UTC
    Resolved

    Power was restored Edit: New batteries installed Tuesday 24th May 2022

  • Update
    UTC
    Update

    Our backup/inverter batteries were depleted. These batteries will be replaced in the week and will thereafter again last the full 2.5 hour duration of load shedding

  • Investigating
    UTC
    Investigating

    We are aware of the loss of connectivity since 09h48 for our clients using our Wireless Service connecting to the Kensington Antenna. We are currently investigating the issue.

Previous

May 2022 to Jul 2022

Next