Krypton Web - Notice history

All systems operational

Operational

Cybersmart - Operational

Comtel Connect - Operational

DFA - Operational

Frogfoot - Operational

MetroFibre - Operational

Octotel - Operational

Openserve - Operational

Thinkspeed/Lightstruck - Operational

Vuma - Operational

weFNO - Operational

Operational

Cravenby/Husami Antenna - Operational

Epping Antenna - Operational

Hanover Park Antenna - Operational

Kensington/Maitland Antenna - Operational

Loevenstein Antenna - Operational

Rylands Antenna - Operational

Operational

VoIP - Operational

Notice history

View current status

Jul 2025

Wireless Connectivity - Hanover Park, Rylands and surrounds
ResolvedDegraded performance34 hours 53 minutes
  • Resolved
    UTC
    Resolved

    The fiber break has been restored and connectivity has been re-routed back on the main fiber line. All speeds should be back to normal. We apologize for the inconvenience

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved

Wireless Connectivity - Hanover Park, Rylands and surrounds
ResolvedDegraded performance8 hours 40 minutes
  • Resolved
    UTC
    Resolved

    The Fibre line has been repaired and Connectivity and full speeds have been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Update
    UTC
    Update

    A Fibre break has been identified and traffic has been rerouted over a backup connection. Connectivity may be slower during this time until the fibre break has been resolved

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for customers in the Hanover Park, Rylands and surrounding areas. We are presently investigating the matter.

JUL15
Octotel Scheduled Maintenance - All areas
CompletedMaintenance2 hours
  • Planned
    July 15, 2025 at 1:00 AMUTC
    Planned
    July 15, 2025 at 1:00 AMUTC

    Octotel will be performing Planned Maintenance on their network node in Rondebosch that will affect customers in the all areas. Customers will experience periods of no connectivity during the duration of the maintenance window. Planned Start Date/Time: 15 July 2025 03:00 SAST Planned End date/Time: 15 July 2025 05:00 SAST Maintenance Window: 2 hours Expected Impact: High After the maintenance window you may have to restart your equipment by unplugging from power at the wall socket for 3 minutes

Jun 2025

Wireless Connectivity Outage - Hanover Park Antenna
ResolvedPartial outage8 hours 22 minutes
  • Resolved
    UTC
    Resolved

    Power and all connectivity has been restored Should you not yet have connectivity, please restart your equipment by unplugging both the router and white POE brick power plugs from the wall socket. Leave unplugged for 3 minutes then plug back into the wall socket and power up

  • Update
    UTC
    Update

    No further update from Council as yet. The matter will be escalated in the morning

  • Update
    UTC
    Update

    We are still awaiting resolution/feedback from Council on the matter. Once they resolve the power issue, then the connection will be restored

  • Update
    UTC
    Update

    A generator could not be installed due to no cover available to protect it from any possible rain. The power issue has been logged with Council for resolution. We await their feedback

  • Update
    UTC
    Update

    A power issue has been identified affecting the site. We are prepping to bring a generator to site

  • Update
    UTC
    Update

    Technicians on route to site

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna. We are presently investigating the matter.

JUN26
Wireless Scheduled Maintenance - Cravenby/Husami Antenna
CompletedMaintenance3 hours
  • Planned
    June 26, 2025 at 7:00 AMUTC
    Planned
    June 26, 2025 at 7:00 AMUTC

    We will be performing scheduled maintenance to our equipment at our Cravenby/Husami antenna. Maintenance teams will be performing various checks to ensure that our antenna are running optimally Maintenance Window: Start: Thursday 26 June 2025 09:00am End: Thursday 26 June 2025 12:00pm Connectivity during this time may be intermittent due to periods of downtime Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes

JUN19
Frogfoot Scheduled Maintenance
CompletedMaintenance8 hours
  • Planned
    June 19, 2025 at 9:00 PMUTC
    Planned
    June 19, 2025 at 9:00 PMUTC

    Frogfoot Maintenance teams will be performing configuration changes at the node Maintenance Window Start: 19 June 2025 23h00 End: 20 June 2025 07h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes

JUN18
Frogfoot Scheduled Maintenance
CompletedMaintenance6 hours
  • Planned
    June 18, 2025 at 9:00 PMUTC
    Planned
    June 18, 2025 at 9:00 PMUTC

    Frogfoot Maintenance teams will be upgrading components on their Core Network/Infrastructure Maintenance Window Start: 18 June 2025 23h00 End: 19 June 2025 05h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes

JUN18
Thinkspeed Scheduled Maintenance - 18th June 2025 08h00
CompletedMaintenance4 hours
  • Planned
    June 18, 2025 at 6:00 AMUTC
    Planned
    June 18, 2025 at 6:00 AMUTC

    Thinkspeed Maintenance teams will be upgrading/repairing Fibre connections/components in Newinbosch Maintenance Window Start: 18 June 2025 08h00 End: 18 June 2025 12h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes

May 2025

Openserve Fibre Connectivity Outage - Belhar Area
ResolvedPartial outage21 hours 36 minutes
  • Resolved
    UTC
    Resolved

    Connectivity has been restored by Openserve. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Investigating
    UTC
    Investigating

    Kryptonians. We are picking up that the Openserve Fibre service in their Belhar Node is currently down

MAY20
Frogfoot Scheduled Maintenance
CompletedMaintenance8 hours
  • Planned
    May 20, 2025 at 9:00 PMUTC
    Planned
    May 20, 2025 at 9:00 PMUTC

    Frogfoot Maintenance teams will be upgrading their OLT firmware Maintenance Window Start: 20 May 2025 23h00 End: 21 May 2025 07h00 Connection during the maintenance window may be intermittent with periods of no connectivity Should you have any connectivity issues after the maintenance period, kindly restart your equipment by unplugging it from power at the wall socket for 3 minutes

Wireless Connectivity Outage - Hanover Parker Antenna
ResolvedPartial outage2 hours 18 minutes
  • Resolved
    UTC
    Resolved

    Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Update
    UTC
    Update

    A power supply issue has been identified. A Road Team will assess/replace the affected components in the morning

  • Update
    UTC
    Update

    A power related issue is suspected. We are further investigating the issue

  • Investigating
    UTC
    Investigating

    We have detected a problem with our Wireless Service for customers connecting to our Hanover Park antenna causing a loss of internet connectiviyt. We are presently investigating the matter.

Fibre Connectivity Outage - WeFNO Kraaifontein
ResolvedPartial outage18 hours 24 minutes
  • Resolved
    UTC
    Resolved

    Connectivity has been restored. Should you not have connectivity yet, kindly restart your equipment by unplugging both your router and white POE brick from power at the wall socket for 3 minutes

  • Investigating
    UTC
    Investigating

    Kryptonians. The WeFNO Kraaifontein Node is currently down. WeFNO engineers are currently investigating the issue.

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May 2025 to Jul 2025

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