Krypton Web - Outage Notification - Thinkspeed Newinbosch – Incident details

All systems operational

Outage Notification - Thinkspeed Newinbosch

Resolved
Partial outage
Started 29 days agoLasted 9 hours 31 minutes

Affected

Fibre Services

Partial outage from 4:30 AM to 2:01 PM

Thinkspeed/Lightstruck

Partial outage from 4:30 AM to 2:01 PM

Updates
  • Resolved
    UTC
    Resolved

    We are seeing all our Customers connectivity return
    Should you not yet have connectivity, please restart your equipment by unplugging it from power at the wall socket for 3 minutes

  • Identified
    UTC
    Identified

    Update 1 : 14h30 - A cable break was located. Cable jointers and contractors are onsite resolving and splicing will commence thereafter

  • Investigating
    UTC
    Investigating

    Thinkspeed is experiencing a service outage in Newinbosch since 21/09/2026 02:08 because of a backhaul related fault. All clients in Newinbosch, on all ISPs are affected. They are investigating the issue currently